Business ProfileforConnecticut Natural Gas Corporation

Connecticut Natural Gas Corp intentionally makes it difficult for customers to be able to see the rate they're being charged as well as billing and payment history. Their customer portal does not allow you to see your past bills (to be able to easily compare rates month to month). You can only get paper bills by mail, or by "Enrolling in E Bill" which is when they send you a PDF of the bill. There is a 'Bills and Payments' section on their website but it comes up with 'No Data Found' even though I have had past bills (see attached screenshot' On the bill then send you, there is a section that says 'Rate' and it just says 'CNG Natural Gas'. In order to find out the rate, to be able to compare how rates are changing month to month, you would have to calculate it using usage and totals which is obviously completely unaccessible and confusing. They do this to be able to hide how they change rates and give consumers as little information as possible about what they're doing and how they're billing people. They need to update their website to work like any other provider, where you can get an account history directly within the portal of everything you've been billed. They also need to have the rate clearly stated on the bill itself and in the website. I am in contact with federal Consumer Protection about this and will be contacting Chris Murphy's office as well. I want a call directly from a C level at CNG Corp by the end of next week regarding this issue.