Business ProfileforFallon Moving & Storage, Inc.

Using Fallon a second time was a disastrous experience. I was very disappointed. This time, their movers were inexperienced and sloppy. My TV screen was shattered because they failed to box it, though I paid for this service. My bureau may have fallen in the truck because the edges were broken and drawers no longer align and close. Any furniture they moved was damaged beyond repair. Fallon will reimburse by weight which translates into a fraction of the cost of the damage they created. Potential customers beware, this company is a sham and seems to use inexperienced staff who don’t know or care about your items. Boxes were broken and piled one above the others, despite labels of items being fragile. The stress of moving was beyond anything I ever experienced, and I have moved many times!

I would like to address this in order. First, the TV box was NOT paid to be be packed. It was not on the estimate to be packed, nor was it requested and does not reflect on the invoice. To say that all the furniture moved is beyond repair is a gross over statement. A claim has been put in for SOME furniture that was moved, not ALL. Pictures of three pieces of furniture have been provided. The claim and pictures show scratches, some are older and normal wear on furniture. Nothing damaged beyond repair. However, customer opted to prepare her own furniture by shrink wrapping it herself, so it was impossible for the team to see what it looked like prior. Nor is this a normal standard for a customer, but this was what she wanted. Customer packed all her own belongings, so we are unable to see how the items were packed or looked prior to us having possession. At delivery, crew put boxes where she asked, as there were many they had to be stacked, which seemed to upset her. They were not stacked wrong, nor were the stacked too high. Fragile boxes were treated as such. Nothing in them was damaged. To have used us in the past and like the move enough to use us again and then call us a "sham" is inaccurate. Customer has filed a claim and it is being handled appropriately and timely. It is disappointing to have a team work for a customer, do their best to take care of the customer and in turn have her be rude to the team on site, and still they do all that is asked of them