Customer ReviewsforJoyce Van Lines, Inc.

I've used Joyce Van lines twice in the last 2 years for major interstate moves (IL to CT; CT to VA) and have been very impressed with them. (Note: we boxed our own possessions for each move, except for our TV, mattress, and some valuable wall hangings -- which we asked Joyce to box/pack for us) The moving team showed up on time for every move, worked quickly and efficiently, and were lovely humans. Moving always damages some property, it is just the nature of the game; but over the course of two moves (including moving our items in and out of their storage facility) only two pieces suffered minor knicks. That's impressive. I was especially impressed with with our crew leader this summer when we moved from CT to VA. He and his wife supervised the packing in CT, drove the truck to VA, and supervised the move into our new place. Our possessions arrived unimaginably fast (2 days!!). I recommend this company to everyone who needs a responsible, responsive, and careful mover. Each of these last two moves came at very high stress points in my life, yet working with Joyce actually lowered my stress levels.

Very sad that I lost precious Heirlooms. I was mis guided by the drop off employees who insured me that filing a claim would result in the retrieval of my lost items. My mother passes away which was the reason for the move and now all the important items that correlate with her memory have been lost or stolen. I paid thousands of dollars for their service. My family is heartbroken

We recently moved from ********* ** ** ********** *** My experience with this moving company was far from satisfactory. While the staff and movers were pleasant, my overall experience was marred by several issues. Firstly, the movers did not handle my stuff with the care I expected. My dresser and nightstand ended up chipped and scratched during the move, a computer monitor and kitchen glassware were also smashed up, which was disappointing. The most significant problem, however, was the disappearance of valuable items like my expensive men's bike and a pressure washer. When I reached out to the company and filed a claim, I was told that because I had signed the paperwork upon delivery, they had no liability for the missing items. This was extremely frustrating. If you are considering hiring this moving service, my advice to you would be to act as your own supervisor throughout the entire process. Create and maintain a meticulous list of all items packaged and ensure you check off each item as it is being delivered. This extra step may seem unnecessary, but my experience has taught me that it is essential when dealing with this company. Moving a household is already a significant undertaking, especially if you have children to manage during the process. The added stress of ensuring every item is accounted for during the move should not be the customer's responsibility alone. It's deeply disappointing that this company could not take responsibility for their mistakes and left me with missing items and no recourse for recovery.

-10 stars would be more appropriate. Shaddiest moving company you could use. I have massive damage to my goods and pointed it out to the movers. They stated it wasn't big deal and it would be taken care of. I just had to file a claim. I did that. Nope it's not. I have to pay for it all. DONT USE THEM. They will lie to you telling you that the damage they cause will be covered. It won't. Their deceptive movers will tell you whatever it takes to leave asap after dropping your goods off. Lying deceptive thrives.

Broken promises and THEFT. Company said one driver would be responsible for entire process BUT my possessions were loaded and unloaded at at least 3 warehouses around the country. Boxes opened, items stolen, boxes taped back up. Company did not know where my possessions were or when they would be delivered. Company has taken no steps to find my possessions.