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          SenText Solutions LLC has 1 locations, listed below.

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            Business ProfileforSenText Solutions LLC

            Marketing Consultant
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/9/2012

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            SenText helps businesses offers text messaging marketing services, including instant communication, instant contact, coupons, advertising, and spreading information and updates to customers (existing and prospective).

            Business Details

            BBB File Opened:
            3/21/2012
            Years in Business:
            13
            Business Started:
            2/18/2011
            Business Incorporated:
            2/18/2011
            Accredited Since:
            4/9/2012
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • SenText Solutions
            Business Management
            • Mr. Philip Ludwig, President
            Contact Information

            Principal

            • Mr. Philip Ludwig, President
            Additional Contact Information

            Fax Numbers

            • (800) 758-1053
              Primary Fax

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/21/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            This is an incredibly shady business! Their auto renewing contract is ridiculous. They are required by law to send out notifications that said "auto renewing" contracts would be renewing soon, but they do not. Our original 6 month contact was dated 6/22 (which we fulfilled), they then proceeded to renew our contract automatically without any notification (written or electronic) which they are required to do under ******* ******* ******** After multiple emails with their company they are refusing to cancel our subscription... Don't do business with this company! There are better text platforms you can use that won't try to lock you in with these shady practices...
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            L. M.

            08/14/2023

            The worst company I’ve had the chance to do business with Trying to cancel my business with them I have had no response from them Even after talking to the sales rep for my area then are still trying to debit my account I put a stop payment on the account 6 months ago and they still haven’t stop trying to debit my account I my have to close my checking account just to stop them Don’t do business with them There. Real rating should be a 0000

            SenText Solutions LLC Response

            08/30/2023

            Hello ****** Can you please let us know the name of your business so we can look into this? Thanks

            Customer Response

            08/31/2023

            **** ** *** ***** ****** *********** ** ***** ******* ***************** They are still trying to debit my account Please stop

            SenText Solutions LLC Response

            09/01/2023

            HI ****** Thanks for sharing your business name. Please know you are in an auto renewing contract and your terms were circled on the front page of your contract. When you wrote into cancel, we responded the same day to let you know when your last billing would be based on the terms of your contract. We would be happy to resend you both your contract and your cancellation email. Please let us know which email to send this to. Thanks

            Customer Response

            09/08/2023

            This is bull l sold this business in 2021 I had to close my checking account to stop them for the debit

            Local BBB

            BBB Serving Connecticut

            BBB Reports On

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