Business ProfileforTri-City Heating & Cooling, LLC

Tricity says paying a monthly maintenance fee entities you to have the furnace/boiler cleaned and makes you a priority customer. This is intended as preventative maintenance. I called to schedule the maintenance/cleaning and they could only schedule out a few months to Dec 15 as the first appointment. They said they would try to move it sooner. They didn't. They require a 5 hour window for the appointment which we made a point to cover. I spoke to them on 12/14 and they confirmed the appointment. They robocalled and confirmed the night of 12/14. At 8a on 12/15 (my appointment window was 8a -1p), they called and cancelled. The claim soonest they could reschedule for me is late January. This is unacceptable. I complained. I called back to complain and was put into voicemail with no name on it. I did not receive a call back. I received an email in the afternoon offering more of the services they aren't providing. I want the service promised ASAP (not in another month) or a refund of the monthly fees I've paid for the last year so I can pay for the service elsewhere.