Business ProfileforCelco Heating & Air Conditioning

Celco installed our new combination heat and hot water boiler in August 2021 for approximately $13,000. Between October 2022 and March of 2023 we lost heat and/or hot water at least six times. We also lost heat on 11/2/23. After each visit Celco stated they fixed the problem. As a result, our family did not have heat and/or hot water for around two weeks, had to pay for less effective space heaters and their higher electricity costs, and had to expend many hours communicating about the issues and having our schedules disrupted in order to be home when issues were repaired. Between March and June of 2023, I left two messages for owner Christine E******* B**** to contact me, but my calls were not returned. On the afternoon of 11/2/23 I reached Christine and requested that since I do not trust that the heating issues have been fixed, I want Celco to install a replacement boiler free of charge. Alternatively, I requested that (since Celco claims that they have fixed all issues) they cover all parts and labor for the 2023-2024 heating season. Additionally, although I did not state this, a full refund and payment for damages / suffering we have experienced would have also sufficed. My request was made because the failure history thus far suggested that the boiler and/or the installation were defective, and if I needed to have Celco come out six times in 2023-24 to fix it, it would likely cost me around $2,000, which was unfair for me to absorb. I indicated that if Celco refused I would pay to have another installer replace the boiler now and would hire an attorney to pursue Celco and/or boiler manufacturer ********* for damages in court. Christine indicated she would consider my request and get back to me later. However, as of this writing she has not contacted me.