9 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Michael Q.
1 star01/04/2024
I called ***** ***** and spoke to Nathan ext 901.Seems like a great guy. Signed me up with ***** for my Medicare policy. Before i agreed i asked a few times to make sure ***** took my primary DR. Well i went to my DR. yesterday and was told that they didn't take *****. I called When i got home and guess what...i was told he was on the phone and would call me back. Three hours later i asked for a supervisor. I was told he was on the phone, and he would call me back ASAP. I spoke to ***** ,turns out he signed me up and then got ahold of ***** by email to ask them if my DR. was in network.They told him no.But did i receive a call??Nope At first i just wanted Clear Match to find me a different company. I am still waiting for a call back! Stay away..these are used car salesman selling ******** policies to senior citizens. Shame on them!!!!!
HealthPlanOne, LLC Response
01/05/2024
We are very sorry that you had this experience with **********. This is a very isolated incident and not something that happens with our knowledgeable agents. We have escalated the incident and a supervisor will be reaching out to you today. Again, we apologize for the experience you had and we will hopefully fix the problem for you right away. Best, ********** MedicareCustomer Response
01/08/2024
Clear Match called me.I missed the call by 3 minutes>I called right back to speak to the supervisor. AGAIN i was sent to voicemail and did not receive a call back. I called another company who i signed up with. BUT THE POLICY CAN NOT START TILL 2/1 So i have to pay my DR. out of my pocket for this months visit. So you can say i am NOT happy!!!!!Review from Anthony A
5 stars11/01/2023
Really glad I called. Teresa S. is awesome. Spent a long time searching to find me the right plan, explained all things in detail, answered all questions and was patient with my ignorance. My thanks to Teresa.Review from Hiro T
1 star02/17/2023
The worst experience in my life. I normally don't write a review, but I'm so upset about them, that's why I wrote here. All they care is to get an insurance application. Once they submit to the insurance company, they provide ZERO support. They stupidly mis-input my zip code (even they repeat after I told) so that I couldn't submit my ID. More over, they misspell my last name (yes, I have an Asian last name). So, I called them up...and... THEY DON'T CARE ME ANYMORE - it's because they've already incentive money from insurance company (even they gave wrong information). I was keep complaining their fault, they simply HUNG UP the phone. AGAIN THE WORST CUSTOMER SERVICE EVER ON EARTH.HealthPlanOne, LLC Response
03/03/2023
Hello Mr. ********** I'm trying to locate you in our records and want to make sure you have the right service. Can you share the name of your agent so I can investigate your issue? We always support our customers even after they purchase a plan and for the time that you have that plan. We care about our customers and this is not a normal experience. If you can give me more information then I can research what happened with us. Thank you, LynnReview from Charlotte B
5 stars08/17/2022
The guy Micheal that helped me was awesome.he helped me find the cheapest and was fun talking to.Review from L. N
5 stars04/04/2022
Great experience, very knowledgeable agent, helped me find the plan I needed.Review from Becky
1 star11/11/2021
Horrible experience with the broker who was a bully, rude and used tactics that were manipulative. Attempts to corner me into purchasing WellCare Medicare product and I repeatedly said I was not making a decisions under pressure and needed to do more research. Broker ended hanging up on me with a wise guy attitude and insults. Where do you find these unqualified unprofessional fill ins???Review from Robert C
1 star09/17/2021
HPone knew that people were actively spying on me. They actively exploited my constitutional right to a secret ballot and put me in an entrapment situation. The situation got significantly worse when I got into their compliance program. due to the urgent nature of this threat this all I can write about this situation.Review from Lyn E
5 stars08/05/2021
Great Customer Service, caring agents who really listened. I would recommend to anyone needing Medicare.Review from Julian R
3 stars04/30/2021
About A Business Operating hours during mandated Shutdowns. 3 Stars.
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