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          Global Merchants, Inc has 1 locations, listed below.

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            Business ProfileforGlobal Merchants, Inc

            Games
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/21/2009

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Global Merchants, Inc. offers import and distribution of game room supplies, sporting goods and recreational items to the institutional marketplace.

            Business Details

            BBB File Opened:
            11/25/2002
            Years in Business:
            40
            Business Started:
            1/1/1984
            Business Incorporated:
            1/30/2009
            Accredited Since:
            10/21/2009
            Type of Entity:
            Corporation
            Alternate Business Name
            • Playcraft Industries
            • Majestic Sales
            • efamilyFun.com
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Business Management
            • Mr. Timothy R. Gagnon, Vice President of Sales
            • Mr. Paul Sheck, Owner
            Contact Information

            Principal

            • Mr. Paul Sheck, Owner

            Customer Contact

            • Mr. Paul Sheck, Owner
            Additional Contact Information

            Fax Numbers

            • (203) 894-1829
              Primary Fax

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/16/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I originally purchased a ********* the ***** Foosball Table from ******* ****. When I purchased the website showed sild and shipped by *******. which included a Free 90 day return Policy. After recieving the item and determining that I did inded want to return it, it was pointed out to me that I did receive the item from a third party vendor eFamlily Fun also Known as Global Merchants (** ***** ***** null ** ***** ***** *********** *********** ******. once I tried to iniatiate a return with eFamily Fun also Known as Global Merchants they said they wouldn't take it because it was a voluntarty return, which was not what *******s website said. Global Merchants also said they whould send me a shipping label, but the costs would be dudcted from my return. Lastly there would be a 20% restocking fee for something that has never been opened. none of these items are document anywhere on *******.com, where it says Free 90 day retrurns. If you add those items together $240 for shipping and $100 for restocking fee. That would be $340 removed from a $500 return, 68% of the total amount. I do feel that there has been a ton of miscommunication and misleading by these companies. At this time they are both pointing at the other as the repsonsible party for resolving this issue. I have attached a document that shows that ******* lists it as 90 day Free return. Also there is no where eFamlily Fun also Known as Global Merchants has those return policy's listed ON *******S SITE.
            Read More

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Serving Connecticut

            BBB Reports On

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