Business ProfileforNewington Electric Co.

GENERATOR PROBLEM Problem started with Newington electric on 1-3-19 service call. New serviceman did service. he arrived at my house around three o'clock. he stated he did not know if he was here earlier in the day and did the service. he could not find any records in his vehicle he had papers all over the seat. We called the co and paid the charge by credit card. I then called back and explained what had occurred with the serviceman. They said they would send out someone to check the work and give us an account in writing like we always received in the many prior years' service was done. A couple days later we receive a brief account in the mail of what was done on our generator. On 1-7-20 yearly service was done, had new battery installed different serviceman all ok. paid by credit card. On 6-18-21 had over crank red light service call , they replaced the fuel so lined, all was ok paid by credit card. On 6-29-21 noticed red light again called. they came out 7-12-21 told me it was the propane valve that was bad. On 7-13-21 had propane co come out checked both tank valve and valve at generator . they found no problem paid their bill. Called both Newington elec and propane co about problem. both of them talked and agreed to come out 0n 8-16-21 at 10:00 am. On 8-16-21 both parties arrived at my house, two men from Newington elec, and one from propane co.. Propane man set up gages on tank valve and showed them it was reading correct pressure, set up gage on generator valve pressure showed correct all agreed Generator was started five times ran ok. the service man from Newington electric sill kept insisting that the propane valves were the problem he stated the valves were creeping. however the gages did not show any creeping just consent pressure. The other man from NEWINGTON ELEC AGREED THE VALVES WERE OK AND THAT I DID NOT OWE ANY THING FOR THE SECOND SERVICE CALL . Because of the poor service for two years they lost a customer of over ten years.