Customer ReviewsforAmerican Institute For Foreign Study, Inc.

I hosted with AYA (Academic Year in America) for 2 years. My local coordinator (LC) was very nice but far too busy and too far away to actually be readily available and helpful with the students. I had an issue come up with a student this year that needed immediate attention. Instead it was put off for several days because the LC lived 2 hours away. During those days, the situation quickly escalated and got completely put of hand. I tried to reach out to the corporate office several times and was ignored for several days even though they claim to have someone to assist 24/7. Due to the false accusations made by the student in Aug 2023, I had a foster child removed from my home and my license was on hold until they completed their investigation. All of the accusations were proved 100% FALSE. The student received no true repercussions for their actions. Multiple AYA rules of conduct were broken that could lead to the student being sent home, but nothing happened. She was moved multiple times to other families and then in December 2023 she had her parents send for her to come home. I never heard back from the agency with an apology or anything. They sided strictly with the student with no regards to my family and the damage it caused. I would not suggest hosting with them. There are many better and more supportive agencies out there.

This company is very unprofessional. I was a customer with them for two years, after two years I ended business with them. However, my needs changed so recently I tried to return as a customer and I was denied. I feel as if this could be discriminatory because I considered myself to be a professional customer. Every time, I attempted to contact them for an explanation, all methods of communication were ignored.