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            Business ProfileWhite Mountain Puzzles, Inc.

            Toys
            BBB accredited business

            Additional business information

            Additional Info:
            On January 9, 2024, BBB was made aware that individuals are being presented with advertisements through social media sites that appear to be from White Mountain Puzzles, Inc. The advertisements claim that there is a major warehouse sale, with an offer of free shipping for orders over a certain amount. BBB has determined that these advertisements are from an imposter and not from White Mountain Puzzles, Inc. You can reach out to the White Mountain Puzzles customer service team for more information about these scams @ 800.548.8009 or [email protected] 
            See all additional business information

            Contact Information

            18 Black Mountain Rd.

            Jackson, NH 03846

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            Visit Website
            (800) 548-8009

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/21/2013

            Years in Business: 46

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company manufactures, publishes, and sells puzzles, books and posters.

            Business Details

            Location of This Business
            18 Black Mountain Rd., Jackson, NH 03846
            BBB File Opened:
            11/29/2012
            Years in Business:
            46
            Business Started:
            1/1/1978
            Business Incorporated:
            11/18/1992
            Accredited Since:
            3/21/2013
            Type of Entity:
            Corporation
            Alternate Business Name
            • White Mountain Puzzles
            Business Management
            • Ms. Kim Hotarek, Manager
            Contact Information

            Principal

            • Ms. Kim Hotarek, Manager

            Customer Contact

            • Ms. Kim Hotarek, Manager
            • Mr. Sean Minton, Partner
            • Mr. Colin Wroblewski, Partner
            Additional Contact Information

            Fax Numbers

            • (603) 383-4572
              Primary Fax

            Phone Numbers

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            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/12/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I am a past customer of White Mountain Puzzles and received their 2023 Holiday Catalog which stated, "Special Offer buy any three puzzles and receive a fourth puzzle of your choice FREE. One time offer expires December 15, 2023." On December 10, 2023 I tried to take advantage of the offer by purchasing 3 puzzles and getting one free. When I told the sales person that I wanted to ship two puzzles to each of two of my grandchildren, I was told that was not possible. I even offered to pay the additional shipping charges if I received the free puzzle as advertised. Again I was told that was not possible. On Monday, I spoke with Julie A****, DCT supervisor who also told me that it was impossible for White Mountain Puzzles to ship to two locations. I requested that her supervisor contact me regarding this matter. I have not heard from him yet. I then proceeded to go online to WMP and order the four puzzles that I wanted and sent one order of two puzzles to ****** MA and the other order of two puzzles to ********** MA. It was incredibly easy for me as it would have been for WMP. The difference, of course, is the cost which was $50.47 for ***** and $44.09 for a total of $94.56. This advertisement is the "old bait and switch" scam that unscrupulous merchants have used for years. I am shocked that WMP promotes such business practices especially during the Christmas season. I am requesting that I be reimbursed $16.99 for my free puzzle and that White Mountain Puzzles agree not to use this type of fraudulent advertising in the future. ****** *****
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            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Kelley S

            08/11/2024

            I purchased a 1000 piece puzzle that only had 997 pieces. The box that the puzzle comes in states that they have a 100% Happiness Guarantee. We weren't happy.They advised that they would not refund us but would send a replacement. We agreed to doing the puzzle again. But guess what? The 2nd puzzle when done had 998 pieces - 2 big holes in the puzzle that is going to be framed and hung in my grandchildrens bedroom. On the 2nd call to ***************** they advised me that they don't refund and that the machines sometimes cause ythe puzzles pieces to stick - but that's not their fault.I asked to speak to the supervisor and also forwarded the snippy email response her employee sent me.The supervisor responded and stated that they do not give refunds. Too bas so sad was pretty much the tone of the email.I want others to know that White Mountain sells faulty products and doesn't honor the purchaser when they knowingly are aware of their faulty products. They lack in product manufacturing, quality control and marketing, as well as customer service.I did take the 1st puzzle back to where I purchased it, Bealls in ****************, ******* and they were very nice in honoring their sales and refunded me because I had my receipt. The real point here is that White Mountain has caused my husband and I distress now over 2 of their puzzled and there will not be a third puzzle from them, but others need to know.Thank you **************************** Standard

            White Mountain Puzzles, Inc. Response

            08/14/2024

            Our Happiness Guarantee as stated is "We will replace your puzzle with a new one for free".  We are Happy to offer this policy to ******, she just needs to tell us what she would like. 

            Local BBB

            BBB Serving New Hampshire

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            BBB reports on known marketplace practices.

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