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          Paul The Plumber has 1 locations, listed below.

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            Business ProfilePaul The Plumber

            Plumber
            BBB accredited business

            Contact Information

            111 Franklin Street Ext

            Derry, NH 03038-1455

            Get Directions
            Visit Website
            (603) 437-7039

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            Customer Reviews

            3.12/5

            Average of 26 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/2005

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers plumbing and heating and AC services and repair.

            Business Details

            Location of This Business
            111 Franklin Street Ext, Derry, NH 03038-1455
            BBB File Opened:
            2/3/2003
            Years in Business:
            22
            Business Started:
            3/22/2002
            Business Started Locally:
            3/22/2012
            Accredited Since:
            4/1/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of GFE0803742 for this business, issued by NH Department of Safety - Division of Fire Safety. The expiration date of this license is 12/31/2024.

            These agencies may include:

            NH Department of Safety - Division of Fire Safety

            33 Hazen Drive

            Concord NH 03305

            (603) 223-4289

            https://www.nh.gov/safety/divisions/firesafety/

            BBB records show a license number of 3853 for this business, issued by NH Department of Safety - Division of Fire Safety. The expiration date of this license is 12/31/2025.

            These agencies may include:

            NH Department of Safety - Division of Fire Safety

            33 Hazen Drive

            Concord NH 03305

            (603) 223-4289

            https://www.nh.gov/safety/divisions/firesafety/

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Colonial Plumbing & Heating
            • Colonial Home Services, LLC
            • Benjamin Franklin Plumbing
            • AMSD Home Services Inc.
            • Four Bears Family Trust LLC
            • Paul The Plumber, LLC
            • Ben Franklin Plumbing
            Business Management
            • Mr. Paul Bears, President
            • Ms. Susie Percy, Office Manager
            Contact Information

            Principal

            • Ms. Susie Percy, Office Manager

            Customer Contact

            • Mr. Paul Bears, President
            • Ms. Susie Percy, Office Manager
            Additional Contact Information

            Fax Numbers

            • (603) 668-3469
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/01/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I reached out to PTP to come out and assess a leak coming from my upstairs bathtub into my dining room. They were responsive and I was told that I would be charged 99.99 for the visit regardless if I had agreed to move forward with the repairs. They came out and proposed 3 different quotes. I needed time that day to review before I jumped to the options. The same day I reached out to see if we could move forward by calling the office. Pandora took down my information and said Mike would be calling me about options and that someone else would contact me about financing. We were ready to spend 8k with them. I followed up again the next day, nothing. Finally I received a call from Mike and said we are ready to move forward, started to ask about details about the new tub. I was then waiting on when this could be done. When they came the first day I was told by Mike they are only out 5-7 days which was perfect. Over a week later and I could not get someone to call me back about financing and scheduling. Several days after that Pandora called me to run through the options / quotes! By that point I had already hired a local, reliable plumber who did the work and repaired my ceiling all for less than 1500! I told Pandora that I was upset and that I wanted her supervisor to call me back. Well Suzie never called me back. I was scammed and I don't appreciate the urgency to come out and pay, then to sit and chase them down for quotes, time frames etc! I want the money back.
            Read More
            Read 3 More Complaints

            Customer Reviews

            26 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Linda K

            04/18/2024

            Price gouging should have stopped now that the pandemic is over. A solicitation was sent to my cell phone about saving money since the plumber would be in my area. I bought a new bathroom faucet and needed the flapper in my toilet changed out. The faucet was changed out in less than an hour with the plumber refusing to use the shut off valves that were replaced by his company 2 years earlier. $1679.00 is excessive. I expected a longer, more indepth job for that amount. Plumber attempted to state my whole toilet needed to be changed out and he could sell me a new toilet. I refused. He put the old toilet back, changed out the flapper and the chain with the old toilet still working fine. The price did not change as he was only there for a short time actually doing work and I refused the new toilet as the old one wasn't broken. A good portion of the time, he was on his ipad. $800 per hour seems excessive to me as I had already purchased the faucet. Hopefully, in the future price gouging will end. I should have gone with a smaller company as I usually change the faucet and flapper out myself. I like quality service but not at $800/hr. I did get an estimate but I was shocked at how little time was needed to change a faucet, shut off valves, the drain pipe just slipped right out. I thought it was going to take a lot longer.

            Paul The Plumber Response

            05/08/2024

            We are priced the way we are for numerous reasons, but ultimately it comes down to what it costs us to deliver a high level of service for customers. We also always quote the price of the job, and get approval before we do the work. Its true that smaller, or one man operations can be cheaper, but we do business differently, and have found that thousands of homeowners in ** see tremendous value in the way we operate. Good questions to ask when youre considering going with a cheaper company; Will they be available for me when I need them? Can I trust that theyll show up on time, and complete the work when they say they will? Has the person who comes to my home been background checked? Are they competent and knowledgeable on how to fix my problem? Do they offer the same guarantees and warranty on their work, and actually stand by them? Do they properly compensate their employees with fair wages, benefits, and health insurance? At Paul The Plumber we try to create a customer experience that goes beyond just the job itself. In order to do that, and answer yes to all the questions above, there are added costs, but we truly believe that it is the right way to do business.
            Read 25 More Customer Reviews

            Local BBB

            BBB Serving New Hampshire

            More Info on Local BBB

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