Business ProfileforSeacoast Mazda

Seacoast Mazda sold us a pre-certified used Mazda CX-9 2 years ago. It is still under buyer warranty based on the mileage. After taking the vehicle to an independent body shop as well as Morong Falmouth Mazda for evaluation at both the mechanical and body shops due to rust that showed up shortly after we purchased the car but has ballooned to flaking off, as well as pre-existing misalignment of the tailgate into the trunk space we had noticed early on and new mechanical issues with the trunk lifters, we discovered that all 3 inspectors independently came up with the same conclusion that unfortunately it was clear the car had been in some sort of event or accident causing damage to the liftgate. Their was a patch job done using Bondo which water got underneath and rusted and the mis-alignment has now caused undue stress on the trunk lifters causing them to malfunction. If we had known the 2, what we thought were minor observations, were going to cause such severe costly damage we absolutely would have followed up sooner. It is clear to us that the protections of Consumer Law for a right to a written disclosure of the vehicle's history was violated. Both my husband and I have communicated with the business requesting either they repair the damage free of charge or directly pay the Mazda dealer in ***** to have the necessary work completed. They are refusing to do this. They attempted to make some "offer" whose details have been shifting like the sands over time and requires we pay them more money including saying they will not make any repairs at all unless we agree to have them replace parts we have been told both by them previously and the other inspectors do not need to be replaced. After several phone call, emails, including a trip down in person, it is clear the are not willing to resolve the issue in an equitable fashion which is all the more unacceptable given, the car was damaged and undisclosed prior to the sale.