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Find a Location

OrthoCare Medical Equipment has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • OrthoCare Medical Equipment

      700 Lake Ave, Suite #6 Manchester, NH 03103-2734

    • OrthoCare Medical Equipment

      41 Burlington Mall Road Burlington, MA 01805-0001

    • OrthoCare Medical Equipment

      175 Cambridge St STE 400 Boston, MA 02114-2797

    • OrthoCare Medical Equipment

      192 Tilley Dr South Burlington, VT 05403-4440

    • OrthoCare Medical Equipment

      1 Medical Center Dr Lebanon, NH 03756-1000

    Business ProfileforOrthoCare Medical Equipment

    Medical Equipment
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers medical equipment and supply sales.

    Business Details

    This is a multi-location business.

    Find a Location

    OrthoCare Medical Equipment has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • OrthoCare Medical Equipment

        700 Lake Ave, Suite #6 Manchester, NH 03103-2734

      • OrthoCare Medical Equipment

        41 Burlington Mall Road Burlington, MA 01805-0001

      • OrthoCare Medical Equipment

        175 Cambridge St STE 400 Boston, MA 02114-2797

      • OrthoCare Medical Equipment

        192 Tilley Dr South Burlington, VT 05403-4440

      • OrthoCare Medical Equipment

        1 Medical Center Dr Lebanon, NH 03756-1000

      Location of This Business
      700 Lake Ave, Suite #6, Manchester, NH 03103-2734
      BBB File Opened:
      1/29/2013
      Years in Business:
      20
      Business Started:
      8/20/2003
      Business Incorporated:
      8/20/2003
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • OrthoCare Medical Equipment, LLC
      Business Management
      • Ms. Karrieann Catlaw, Owner
      • Gordon McLaughlin, Manager of Operations
      Contact Information

      Principal

      • Ms. Karrieann Catlaw, Owner

      Customer Contact

      • Ms. Karrieann Catlaw, Owner
      • Gordon McLaughlin, Manager of Operations
      Additional Contact Information

      Fax Numbers

      • (603) 668-6689
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/11/2022

      Complaint Type:
      Product Issues
      Status:
      Answered
      I received a $101 bill from Ortho Care for arm braces which were recommended by my doctor to decrease numbness in my fingers. I wore the braces as recommended for over a month with no improvement of my symptoms. I called Ortho Care to let them know they were not helping, but they said there was nothing they could do. I asked to speak with a manager, and left a message with Julie. I waited several weeks with no response, and called again today. I initially spoke with Kyle who said there was no record of my previous call, but he admitted they don’t always “notate” the accounts when someone calls. I explained my concern and told him I hadn’t gotten a call back from Julie, the manager. He transferred me to her at which time, I explained my concerns. She very curtly told me there was nothing she could do despite the braces not working. I asked if she could meet me somewhere in the middle since the braces are useless to me, and she rudely told me she couldn’t do anything and I should call my insurance. I am baffled by this blatant disregard for their own product and an unwillingness to back it up or at least negotiate a reasonable solution. I would think they would take more pride in their product.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Louise D

      1 star

      11/30/2023

      I am writing to express my outrage at what appears to be highly excessive pricing in the provision of durable medical equipment by Ortho Care to insured patients. I broke my ankle and was provided with an Aircast walking boot by medical staff at urgent care. I later received a bill from OrthoCare for over $375.00. The exact same boot is available elsewhere (including shipping and taxes) for less than $100.00. I cannot imagine that OrthoCare would pay any more than this amount for wholesale purchases of this boot. For that reason I must assume they have decided to overcharge and exploit patients at a moment of extreme vulnerability - for excessive profit. When I called OrthoCare today to question this charge, they were unable to adequately explain the price differential, and referred me back to my insurer (who had referred me to them in the first place). I then tried to determine the name of a CEO/senior leader to whom I could raise this issue. However none was listed on their website, which is why I have had to make my complaint in this more public forum. I would welcome an explanation of their pricing, if one exists. In the absence of one, I can only judge such practices to be unacceptable and reprehensible. OrthoCare should be held accountable for these shameful business practices, and medical staff and providers (and/or patients) should be made aware that working with them will result in being significantly overcharged.

      Local BBB

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