Business ProfileforTrash Can Willy's Junk Removal Service

I hired Trash Can Willy’s to remove large appliances from my home. They gave me an initial estimate and told me they could get the job done. After struggling to remove my refrigerator the crew seemed frustrated and hurried. They moved it several times causing large scratches on the floor. At first I thought they were scuffs that would buff out but after they left I tried to clean after and was left with deep gouges and scratches. I reached the manager who said he would be in touch with a response but it never came. I reached out again and was told tomorrow. There was never a response. After several attempts I am left with no choice but to file this report. I believe the crew acted unprofessionally in the handling of appliances that had the potential to do such damage. There were no paddings or dolly’s used to prevent contact with the hard wood floors. I was told by the manager they had all those things available just didn’t use them. I am hoping this filing will motivate Trash Can Willy’s to contact me as promised so we can find a resolution to this.