Customer ReviewsforAspen Dental

March 29th or 30th I broke a molar. I was seen in the Tilton office on 4/1/22 and the treatment plan was for a root canal and crown. The lady who would go over the payment options and scheduling was busy and asked if she could call me later that day, which was fine. She called a few hours later and I prepaid over the phone and scheduled the root canal around 4/19/22 in the Bedford office. Due to job changes our dental insurance was lapsing for a few weeks. We paid COBRA rates to continue the insurance until the end of April. I called on 4/19/22 to confirm my appointment and I was not on the schedule. I called the Tilton office again and was told (in a very complacent manner) that they didn’t know what happened. I asked for my money back since I would not be able to schedule this for a few weeks. I did not receive a refund. Well, life happened, and I got busy and had to wait for the new insurance to begin, but still have this broken tooth. On Monday 7/25/22 I called to try and get this rescheduled. The person I spoke with indicated they had my insurance information all wrong, so I ensured she had all of the correct information and she indicated she would verify the new insurance and call me back. On Friday 7/29/22, I still had not heard from anyone and called the office which was closed. This led me to call the corporate office and I was told the office closed early on Friday (must be nice). I was told the district manager would call me by Monday 8/1/22. I did not get a call from the district manager but I did get a call from the office manager on 8/1/22 who apologized and told me that the staff was overworked and undertrained.