Business ProfileforS & J Motor Company, Inc.

In a tale of unfortunate events, I ventured into the realm of S&J Motors, hoping for a reliable ride. Purchasing a 2009 Honda CR-V for $15,000 during the chaotic used car market induced by COVID, I thought I had struck a fair deal. But little did I know, this was just the beginning of a costly ordeal. Two months later, the car suffered a blown head gasket, leaving me stranded and seeking assistance from the extended warranty I had purchased for $1,600. To my dismay, TruWarranty denied coverage, citing "heat damage" as the reason, while S&J Motors, the dealership I trusted, offered no support either. Desperate for resolution, I discovered that the warranty contract conveniently excluded heat damage and forced arbitration rather than allowing a fair legal process. Feeling betrayed, I realized that S&J Motors had sold me a useless warranty, leaving me with a total loss of $16,600 and a broken vehicle. Their lack of accountability and failure to stand behind their product demonstrated a disregard for customer satisfaction and a desire to separate me from my hard-earned money. This cautionary tale serves as a reminder to scrutinize the fine print and thoroughly assess a company's reputation, particularly when faced with adversity. S&J Motors may have presented a friendly façade during the purchase, but their true colors emerged when I needed support the most. As a result, I strongly advise others to steer clear of S&J Motors, a dealership that failed to provide the protection and integrity they promised.

Thank you for sharing your experience with us. We appreciate your feedback and the opportunity to address your concerns. We understand the frustration and disappointment you have expressed regarding the blown head gasket and the denied warranty coverage. However, we would like to clarify that based on our records, the purchase of the vehicle in question was made over a year ago. You called us about the issue with the blown head gasket just last week, so you’ve had the vehicle for over a year before you had the issue, not 2 months ago as stated in your review. I spoke with the warranty company personally, as did multiple employees to try to resolve the situation. The reason for the denial of coverage was “heat damage,” which occurs from continuing to drive a vehicle after it overheats. This was also the diagnosis not from the warranty company, or S&J Motor company, but a third-party inspector. While we acknowledge your perspective, it is important to note that the extended warranty coverage often comes with specific terms and conditions, including limitations and exclusions. We apologize if there was any lack of clarity in communicating these details to you during the purchase process. At S&J Motor Company, we take pride in offering reliable vehicles to our customers. Before a vehicle is put up for sale, it undergoes a thorough inspection process to ensure its quality and reliability. Our team of experienced technicians carefully assesses each vehicle, paying attention to mechanical, electrical, and structural components, as well as performing comprehensive test drives. While we strive to maintain a high standard for the vehicles we sell, we understand that occasionally, unforeseen issues may arise after a purchase. It is important to note that we do not knowingly sell vehicles with problems or defects. However, due to the complex nature of used vehicles, some issues may only become apparent after extended use or specific circumstances. We regret that you feel our dealership did not provide the support you expected during this challenging situation. Ever since my grandfather built this business in 1951, our intention has always been to assist our customers to the best of our abilities and resolve every situation with integrity.