Customer ReviewsforMacMulkin Chevrolet Cadillac

Bought from before. Delivery to Virginia beach, flawless Delivery $500 but no doc fee $799 In Virginia. Getting ready to order new.

I was quoted a price for work to be completed on my car. I had the car delivered to MacMulkin Chevrolet on August 31, 2023. My advisor (Mark) said they would have the car ready in one week. After much lip service it still wasn't touched after FIVE weeks. I sent a tow truck to pick it up on September 4th Labor day. The car was brought to **** **** ****** Chelmsford, MA where they are VERY competent. They replaced the following of which I supplied. Cylinder head, timing chain assembly, water pump, and thermostat. I paid the labor which Macmulkin was supposed to be paid except they did the work in less than a day and 559.00 less than Macmulkin quoted. When I picked up the car at Macmulkin I checked that all the parts in the back seat were there the cylinder head was wrapped up in a quilted blanket to be sure it was totally protected as I had it fully inspected and resurfaced at Nashua Engine Rebuilders. The head surface was perfect as smooth as glass not a blemish period!!! when I opened the trunk to check on it, it wasn't wrapped up it had been unwrapped and just a fold over. I looked at the head and someone deliberately put several scratched on it. I had to replace the cylinder head because of incompetent work done to the car at ***** ****** ********* of Lowell. They left a cooling line off the engine and the engine lost all coolant causing the cylinder head to warp, here in the interesting part, the service advisor at ***** ****** ********* of Lowell approximately 1 year ago is the same service advisor at MacMulkin Chevrolet of Nashua--MARK. I don't know why he did it to me in the first place or why he did it to me at MacMulkin. I do belive in KARMA Mr. Mark!!!! Every dog has its day.

When I arrived at the dealer, I had 3-different word groups with the service advisor. 1. I said "Oil Change", 2. "Yes, the appointment is for 8:15", 3. "Today is 6th". Approximately 1-hour later, I was presented with a $84.95 bill. Putting on my reading glasses, I was being charged for "Tire Rotation". I NEVER requested a tire rotation, as I informed the service man, I had rotated the tires before in the past week. The service advisor took the bill and left, coming back approximately 10-minutes later saying, "everything is all right". I was still being charged for $84.95. When I questioned amount, I was informed "The cost of an oil change had just increased". See invoice number. *******

I have had the most ridiculous experience with the service area. I dropped my car off 10 days ago and let them know that another mechanic looked at the car and it's the issue we had fixed previously that is under warranty. They still have not looked at the car stating that they had to squeeze me in since this is in "unexpected breakdown." We have had to make repeated calls to even get someone to talk to us or call us back. They still refuse me a date they will look at the car as they are too busy. I explained that I should not have to pay another mechanic to fix what they should be covering under their warranty and are stepping up and correcting the problem and will not give us a loaner. I have zero trust in this dealership, their staff, and will not do business with them again. I strongly advise anyone purchasing a car or Needing service not using Macmulkin.

Nobody should ever have to wait 5 weeks for a registration on a vehicle. The mgmt is awful, they don't follow up or follow thru..... they dont care about the customer, just dollar signs. They don't go over paperwork or financing, just sign here, sign here. They don't go over the vehicle functionality. You ask (and pay for) accessories and they tell you "no time" and make you wait a week to refund after hearing they'd send them to a closer dealer. Nobody wants to take responsibility for any of their actions. Never recommend anyone wasting their time or money. Bad business in so many ways.