7 Customer Reviews
Review from Lisa O
1 star08/26/2024
Ordered and paid for 2 bottles of protein powder but received just one. There was only one bottle of protein powder listed on the packaging slip, so I was sure it was not an innocent mistake but intentional, but I did not get any communication on that. I sent an email to them what’s going on, they said one of them was out of stock. ??? They offered refund for one or ship different flavour instead ONLY AFTER I complained. I do not understand why they changed for two then, why they didn’t notify me that it was out of stock and refunded then. I chose refund since I didn’t like any other flavours left in stock. They charged me the full shipping fee anyway. I would not have ordered at the first place or cancelled the order if I knew I was paying for the full shipping for a tiny little bottle. They are so shady. I’m over them. Never again buy from them.Review from Almouhallab T
1 star08/26/2024
I've consistently had issues with the way they store their products. Every time I receive an order, 2-3 items are damaged, with powders crumbling inside. It’s evident that poor storage conditions, likely due to high humidity, are causing these problems. This needs immediate attention to improve quality control and ensure that customers receive products in better condition.Review from Joshua M
1 star06/10/2024
I ordered my protein powder from their company on Memorial Day weekend of this year June 1st of 2024. They were supposed to shipping it out 24 -48 hours later. After 5 days I contacted the company and was responded to by Luke. He assured me that it would be shipped out that night June 05th of 2024 and sitting my at my door by EOB June 10th 2024. We'll they lied and my protein is not on my door steep and is still in waiting to be delivered by Fed Ex. This is the last time I will be using this company as I have had multiple shipping problems with sending my order out on time for the delivery method I have paid for.Review from Vansh D
1 star11/14/2023
THe flavour is wrong. I got it shippped from US and the delivery is not on time there was no word of business days in the website. They charged me customs again after giving 37+USD for delivery. The same website also delivers in India. They should have defalut setting. Anyways, cheater group. DONT BUYReview from Michael S
1 star05/23/2022
This company is extremely difficult to do business with and they do not ship their products promptly. I ordered a $35.00 supplement using ground FedEx, and was told I would get the product in a week or so. Three weeks later (20 plus days later), several unreturned phone calls and a trip to my local FedEx office I was told it's possible the item was lost. As a last ditch effort, I finally sent an email and chat to the company and they gave me a refund. It's frustrating that the company is not responsive and they do not answer their phone or return calls. GO ELSEWHERE TO ORDER YOUR SUPPLEMENTS!
Muscle & Strength Response
05/24/2022
Sorry for the trouble, Michael! You were fully refunded. I hope you have a great week!Review from Ferhat Fatih B
1 star03/06/2022
I paid $51 for MuscleTech Vanilla-Cake flavored carb powder. Unfortunately, the taste and aroma were not for me. I tried to mix it with different things and drink it, but I couldn't drink it and I had to throw up. I returned my product an hour ago. They asked me to pay $57 for the shipping fee of my product. First of all, I thought that the shipping fee would be covered by the company, but I had to pay the fee. Because the company did not cover the return shipping fee. The strange part is that I paid $51 for my product, but I paid a $57 shipping fee to return my product to the company. I was waiting for customer service to help me in this matter, but customer service said that it was my responsibility. It is really a company that is indifferent to its customers, unsympathetic, and abandons its customers in this way. If you don't want to face unreasonable and ridiculous problems like me, do not buy products from this company.Review from Sergiog
1 star10/14/2021
Has taken money out my account 3 times over the past months for 1 purchase months ago. They dont call back customers at all. left numerous callback messages asking to talk to someone about this so I could get them to stop taking out the same purchase I did once. Not a easy fix like you think. Bank said they can't stop it cause I gave them permission to take out the amount. Even though I instructed them it was for 1 purchase many months ago. They instructed me to get in contact with m&s to get them to stop. Problem is they don't pick up and don't call back.Muscle & Strength Response
10/18/2021
Hey Sergio!
I'm so sorry for the trouble. I am aware of the issue that occurred through our payment processor. That said, it should only have been one charge and should have been voided and refunded. If you have any other questions or need anything at all, please email me at ****@muscleandstrength.com.
I'll also copy the notification I received from them below for your reference.
Again, I'm very sorry for any inconvenience caused, and I'd love to be able to help make this right with you going forward!
"On September 28/29 2021, MerchantE inadvertently re-ran some Mastercard transactions from March 21, 2021.
These transactions are being reversed.
MerchantE will resolve any chargeback(s) associated with the issue. In addition, you will not incur any chargeback fees associated with these transactions."
Customer Review Rating
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