Business ProfileforPreferred Home Services, LLC

Writing this review on behalf of my retired mother. They took advantage of an older woman who lives alone and then tried to do it again when their shotty work got called out. Don’t use this company! Unfortunately my mother’s hot water heat broke and her two children do not live in the same state and could not help. I give my mother credit, she shopped around and found a company she thought she could trust to install a tankless water heater. New water heater works fine, but 2.5yrs later my mother goes to sell her home and the home inspector hits her on incorrect wiring for the hot water heater. Turns out they didn’t wire the new unit to its own breaker, they just connected it via an extension cord to an outlet. When she called to have the issue corrected, the company first told her to pay $300 just to have someone look at the issue, then after some back and forth, the manager, Jamaal, said he would do her a favor and only charge her $300 to fix their mistake and add the necessary breaker. This was after Jamaal said that even though the manufacturer said it needed a dedicated breaker, it really didn’t need one, but wouldn’t put that in writing. My mom was feed up and said she would have to reach out to BBB and a lawyer because this only an issue because they didn’t do the contracted work correctly/to code. Jamaal said he didn’t need to listen to her and hung up the phone on her. That should tell you all you need to know about their shotty work and even worse customer service.