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          Preferred Home Services, LLC has 1 locations, listed below.

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            Business ProfilePreferred Home Services, LLC

            Plumber
            BBB accredited business

            Contact Information

            4214 Domino Ave STE A

            North Charleston, SC 29405-7465

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            Visit Website
            (843) 226-7016

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            Customer Reviews

            3.62/5

            Average of 29 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            6 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/25/2014

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            4214 Domino Ave STE A, North Charleston, SC 29405-7465
            BBB File Opened:
            3/5/2014
            Years in Business:
            10
            Business Started:
            3/1/2014
            Business Started Locally:
            12/30/2013
            Business Incorporated:
            12/30/2013
            Accredited Since:
            3/25/2014
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            101
            Business Management
            • Mr. Chris DiCampli, Partner
            • Mr. Jamaal Robins, Customer Service Manager
            Contact Information

            Principal

            • Mr. Chris DiCampli, Partner

            Customer Contact

            • Mr. Chris DiCampli, Partner
            • Mr. Kyle Geiger
            • Ms. Katie Sullivan, Marketing Manager
            • Mr. David Geiger
            • Mr. Brandon Swearingen
            • Mr. Jamaal Robins, Customer Service Manager
            • Ms. Meghan McGaha
            • Ms. Lismarie Trujillo
            • Ms. KayAnne Ford
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/03/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I have been a preferred a/c and plumbing customer for 4-5 years. We even pay extra to be a preferred loyal customer. Twice a year, I receive a text message reminding me it’s time for a yearly check up on the a/c unit and the heating unit. This year we did not receive the text notice however, about 3 weeks ago I called preferred to schedule a yearly a/c check up. The lady I talked to advised me, I couldn’t get the a/c serviced until September. I explained that was about the time I got the heating unit served. The lady then informed me that preferred recently merged with another company. The lady either couldn’t or wouldn’t tell me who the controlling party of the merger was. However, I am really dissatisfied with the lack of service and paying extra money being a loyal customer. I have some decisions to make.
            Read More
            Read 14 More Complaints

            Customer Reviews

            29 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Monica C

            08/28/2024

            They wanted to charge me $5,582.00 to check for leak in my compressor on my ac unit, refill the Freon and replace the compressor. Price gouging at its finest!!! I could buy a brand new unit and furnace for that!!!!!

            Preferred Home Services, LLC Response

            08/29/2024

            Thank you for taking the time to provide your feedback Monica! We appreciate you speaking with our HVAC service manager to discuss your concerns directly. We wish you gave him a chance to explain the full scope of the work needed along with why this job cost more than you may have expected before hanging up on him but again we understand your frustrations with a costly repair. We are sorry that you were unhappy with our pricing. We do always make a point to provide upfront pricing prior to performing any repairs or installations to allow the homeowner to make an informed decision. Preferred does not charge an hourly rate, but rather for the job as a whole as it includes parts, labor, and warranty. Due to this pricing structure, we are able to provide our customers with services like same day scheduling, longer warranties, and trucks stocked with well over 500 parts, along with a fully stocked warehouse with parts runners. Again we appreciate your feedback, as this information will be passed along to our leadership team so that we can improve our services as we continue to grow.
            Read 28 More Customer Reviews

            Local BBB

            BBB Serving Central South Carolina & Charleston

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            BBB Reports On

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