Customer ReviewsforMungo Homes

Scott M Our 30 day list turned into a 66 day show up. We had three issues after taking care of a few my self. Our family room light did not work. The inspector told us to call the number on the electrical panel. Great customer service when he could have made the call right then and there. Same company working next door so asked if they could help out. They found one leg of the three leg switch was not connected. Our condensate line drains in to a low area that was poorly graded and now is a 4x3 mud pit. Told us this is how it is and if I wanted to extend the line, I could do it at my own cost. Also was told to get a downspout extension. 1” pipe into a four inch pipe-eyesore. Our house elevation is the only style house in the neighborhood that doesn’t have shutters. Mungo representative informed us of this. All of this work would probably be less then $400. You would think they would take care of their customer. Going through the process at the beginning was great. After closing and 1st walkthrough look out. Nothing will be done except the apologies they have made with other posts. I’m sure they have a word dock with different apologies pre made. Mungo, please don’t send me an apology that is not sincere! Don’t send one at all. No referrals to this company.

Dear Scott, Thank you for taking the time to write this review, and for the feedback provided. We would like to make sure you have connected with our Customer Care team. Please send us an email to [email protected]. With Sincere Appreciation, Mungo Homes Customer Care Team

If I could give less than a one star, I would!! Do not recommend! Our home is only three years old! They only offer a one year warranty! So when our roof started leaking we had to have a roofing company come out and they(mungo) advised us to contact our insurance company. Once the roofing company did their inspection they showed me that all of the boots were installed wrong by the builder, so insurance does not cover builder install errors! We had to pay out of pocket, $1,000.00 to fix their wrong doing. Then I noticed water and condensation in our dryer! Other neighbors had the same issue, so we knew what to check! Sure enough, the builder used a 3” vent on a 4” hole! It was not sealed properly which has lead to lint getting trapped and water getting in! Again, I contacted Mungo, with no resolve! The main contact, Dale, has not contacted me or offered any assistance…. He has to “investigate “ the issue! He’s had over three weeks to do his “investigation “ with pictures, videos and invoice sent! I’ve done the work for him! Very disappointed!

Dear Regina, We extend our greatest apologies for your experience and want to assure you our warranty management team is acting swiftly to rectify all warrantable concerns. We appreciate your patience, and the feedback provided. If further assistance is needed, please contact our Customer Care Team ([email protected]). With Sincere Appreciation, Mungo Homes Customer Care

We are in process of buying a new home with Mungo in Myrtle Beach. We already put money down and am in process of closing next week on 8/14/24... not sure if we are now. The garage has many settlement cracks, some bigger than others and are told that's normal and they will take care of it when it's over 1/4 inch. That crack went under the foyer opposite the garage and into bathroom. Builder had floor put down on top go it and in bathroom the sink over the crack. We were told it was covered, however no pictures we don't know. We were told cracks were common. There are about 15 cracks problably more in garage. One also in the foundation wall next to the larger crack that we are told is 1/8 inch. Then there is another one on the porch concrete in the back. We haven't even moved in yet or put a car in the garage and a lot of cracks so far. Our driveway is also a mess because the builders people were working in garage aside from having their supplies on the driveway. They had multiple items including a big board, some long white sticks or whatever on driveway. Well this all was dragged down the driveway and is a big mess. The driveway wasn't cured as well as garage or something to have all this work done in it or on it. However we are told nothing they can do now. We now have to close on a house that we have to look at this mess on driveway daily. We are so so upset and Mungo not backing it up. We wanted it ripped up and have it redone. Curb appeal is the first thing we see everyday walking on the driveway to the walkway. This is so ridiculous and now not sure we will close because not happy with the garage and driveway which is part of buying a house. They are not budging at all. The builder raved about Mungo Homes, they are good, well all this is not what I thought they were.

Dear Diane & Tom, We would like to extend our greatest apologies for your experience. A member of our management team will be in contact with you soon to discuss your stated concerns and ensure a satisfactory resolution is reached. With Sincere Appreciation, Mungo Homes Customer Care

I'm extremely pleased with the quality and support gotten from Mungo Homes

Dear Ann, Thank you for taking the time to write this review. We are thrilled to know you have had a great experience! With Sincere Appreciation, Mungo Homes Customer Care

If I could give a zero I would! DO NOT BUY MUNGO HOMES! We bought in November 2023, at that time ******* *********** Management Company was managing property until all homes were sold. We went to ******* *********** Management Company and requested a Landscape form and met with Theresa K*******, she helped us fill out request to put Sea Glass down for landscape, we informed her a resident in phase 1 had it, she replied your all set. Well after all homes were sold we were to vote in our own HOA. Meanwhile we had recieved no denial or any notice that we could not do this. So on February 16, 2024 we all voted and goy our board. On 6/21_24 we received a letter saying 2nd notice, this landscape is not allowed!! I am 67 and my husband is 71. He happened to be out of town. So I started shoveling up the sea glass. We'll my awesome neighbors took over and helped me clear seaglass. I was told by my neighbor that the man across the street Dan K***, VP on HOA Board, had talked about our landscape in front of other residents and also other board members that we were going to recive a letter in a couple of weeks! Our neighbor didn't say anything hoping that it wouldn't be sent! A VP on HOA cannot discuss another resident in front of any other resident. Now Theresa K******* is denying she told us we were all set, she said it was Mungo Homes that needed to approve at that time! Well why pay a Management Company to be your HOA if they are not doing thier job. I have been talking to my Lawyer and have all my documents as well as other residence. ONCE AGAIN DO NOT BUY MUNGO, we had broken windows, broken Granite, Oil stains in Drive Way, Floors were scratched, stains on rugs, stains of paint of walkway, broken bathroom mirror, and many other issues, Theresa K******* says maybe the board is keeping community standards up! Well it says in bylaws, no boats, which there are two blocking roads, campers like over 35' blocking roads, so we were selectively targeted!

Dear Roberta, We apologize for your experience with the previous Property Management Company representing your Home Owner’s Association. We would like to make sure you have connected with our Customer Care team, so that your concerns are directed to the appropriate party, and to ensure any warrantable items in your home are addressed. Please send us an email to [email protected]. With Sincere Appreciation, Mungo Homes Customer Care Team

Mungo Homes aesthetically designs beautiful homes, but the quality of their work is beyond subpar. The icing on the cake is they do not take responsibility for what their contractors do. They then hide behind the shield of the warranty. Allow me to elaborate. To begin, they installed a cracked tub in my master bathroom. This tub was leaking in the ceiling for the past three years. Now, because we take showers 95% of the time the amount of water that has been leaking throughout the years has been minimal. Every now and then my daughter takes a bath in my bathroom and that is when the most water leaks but again unnoticeable due to the ceiling. So finally, the water starts to drip through the AC Vent 3 years after the house was built and of course the warranty is now expired, and Mungo Homes basically said Well your shit out of luck. So, I am now stuck with the cost of rebuilding my bathroom. So, I finally get the process started of rebuilding my bathroom and we remove the shower to find lunch trays and trash behind the shower to include chicken bones. Someone truly enjoyed their Bojangles. We then discover that they knew it was cracked and tried to hide it by covering the crack with a metal plate. So here we are trying to repair our home and we go to turn the water off to the house and boom the shut off valve pops releasing a geyser in my kitchen covering my entire first floor in 2 inches of water. Fire department comes to cut off the water to the house and a plumber came out this morning to fix the valve. What does he discover? That the valve was damaged on install and "patched" instead of replacing the broken valve. At this point I am out roughly $10,000 due to their negligence. DO NOT PURCHASE FROM MUNGO HOMES. They do not care; they do not stand behind their product and will do nothing to help you. All they care about is the check. Warn all your family and friends that Mungo Homes is not the way to go.

Dear Micheal, We sincerely regret to hear of the concerns you have and would like to thank you for sharing feedback. In receiving feedback, we are able to review our processes and procedures to ensure we are providing the very best experience for our homeowners. Please contact [email protected] to further discuss any questions or concerns you may have. With sincere appreciation, Mungo Homes Customer Care

Worst decision ever. First they lied and said the pool would be ready for Summer, which is the only reason we chose this one over the other community. It's Summer, and they haven't even broken ground. Back yard floods and the sod they put in was all brown and splotchy. We don't have dogs by the way.. Ant investation, doorknobs that constantly fall off, paint on floors all over, it's not too noticeable but shoddy work on whoever painted and the carpet people as well. It's only been 2 months, can't wait to see what goes wrong next. I recommend no one buy their homes. The least they could do after their lies of community amenities is provide memberships to a nearby community for the pool. There are a lot of people who chose this community for the amenities that don't exist. We didn't have mail set up for 4 months, and internet was iffy as well. All of these things should be done before the homes are set up. Who wants a new build where there are no amenties, crappy roads, flooding yards of weeds, and then need to spend an hour at a post office to pick up their mail.

Dear Christine, We sincerely apologize for your experience and ensuing frustrations. A member of the Customer Care team will be in contact with you to assist in working through your concerns. With Sincere Appreciation, Mungo Homes Customer Care

They are real estate fraudsters in North Carloina. they lie to there buyers while placing houses on property that floods intentionally, thats right your property will flood, we have found them to lie about how communities will be set up and are prime and ripe for a real estate fraud lawsuit ...If anyone bought a house in eastern north carolina your in for a few million dollars next time it floods ...

Dear Michael, We apologize for your frustrations and would like to make sure you have connected with our Customer Care team, to ensure all concerns are addressed. Please send us an email to [email protected]. With Sincere Appreciation, Mungo Homes Customer Care Team

I think Mungo home workers are unprofessional. They have the worst workers as I’m sure they don’t pay well. Low quality in all aspects. Don’t be fooled with the upgrades. Also, they have the worst drainage. Buyers beware…

Dear Theresa, We apologize for the experience you are having and thank you for taking the time to write this review. A member of our Customer Care team will be in contact with you directly to discuss your concerns. With Sincere Appreciation, Mungo Homes Customer Care Team

I beg you not to buy from Mungo if you work hard for your money and don’t want to have to spend it fixing the home Mungo build for you with toothpicks, bubble gum and super glue. We have been in our home for just over a year and we have had our dryer and tv blown by their faulty breakers. Our garage door broke and we have found more construction debris in our yard than I can recall. One time I even got a nail in my foot from a 2 x4 in the sod. Our yard floods when it rains. 1/3 of our grass is dead despite watering and fertilizing. Our son’s room is always 3-6 degrees colder or hotter than the rest of the house. Most recently and the final straw that has me writing this review is that our kitchen cabinets are literally falling off the wall and the warranty guy said we must be hanging off of them. PLEASE stay away from Mungo if you value your peace.

Dear Christina, We regret to hear about your experience, as we never want any of our homeowners to feel this way. When reviewing concerns, we must determine whether the item in question meets warranty standards or exceeds them. If you disagree with the determination made and feel that your concern exceeds warranty standards please contact our Customer Care Team at [email protected] so that we may review your concerns further. With Sincere Appreciation, Mungo Homes Customer Care Team