Business ProfileforAdvance Doors, LLC

I had two gentlemen from this company come to my house to install a garage door screen. The employees that came to my house clearly do not understand that some people do take pride and care for their lawn. The gentleman in the picture thought it was a clever idea for his coworker to drive across my lawn to get to my garage door. I told this gentleman to park on the backside of the house, which is where the part to the garage is located. He thought he was obligated with rights to do what he wanted to do and disregarded what I asked of him. I explained to him why it was not ok for that truck to be driving across my lawn due to the underground sprinkler system heads. Neither to say, this grown man acted like a 2-year-old, caught a conniption, and stormed off. Leaving my house was the best thing he could have done. If you cannot come to a customer's house and abide by their rules, you do not need to be in that type of business. I called to the office to speak to the owner about what had just occurred, and the receptionist told me that the owner accompanied the technician to my house. This is clearly what is acceptable at this company. So, if you are looking for a professional company to fix/install your garage door(s) this is not the company to hire for the job. It is too big of a problem for employees to follow simple directions. This is clearly how damages occurs at people homes.

As this was the second time that this installation was scheduled with you, at no time were any instructions given about your property. On May 25, 2022, an appointment was scheduled for install that morning between 9-10. The technicians called 30 minutes in advance with no answer and when they arrived no one was home. This is a 45 minute drive from our office and no one could be available for us to complete the job. A return phone call was made after 1:00 and the appointment was rescheduled for June 6, 2022. On the way this moring, the technicians phone call was not answered. When they arrived, yet again, no one was home. After ringing the doorbell, you answered on the ring camera and allowed them access to the garage. At no point were they told they could not drive across the grass until after they already had, mind you, you have a car blocking the driveway and no one home. After apologizing to you, you wouldn't accept it. I am sorry that this occured, but once again, at no point were they given any instructions about your lawn. The only signs in the yard state 24-hour surveillance.