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Find a Location

Scott Will Toyota & Scion has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforScott Will Toyota & Scion

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers auto sales, service, parts, and body shop repairs.

    Business Details

    This is a multi-location business.

    Find a Location

    Scott Will Toyota & Scion has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2540 Broad St, Sumter, SC 29150-1850
      BBB File Opened:
      11/9/1989
      Years in Business:
      91
      Business Started:
      1/1/1933
      Business Started Locally:
      1/1/1933
      Date of New Ownership:
      8/28/2008
      Type of Entity:
      Corporation
      Number of Employees:
      57
      Alternate Business Name
      • Scott Will Mazda
      • Scott Will Collision Center
      Business Management
      • Mr. Scott Will, Owner/Manager
      Contact Information

      Principal

      • Mr. Scott Will, Owner/Manager

      Customer Contact

      • Mr. Scott Will, Owner/Manager
      Additional Contact Information

      Fax Numbers

      • (803) 905-3409
        Primary Fax

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      0 Customer Complaints

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      Customer Reviews

      5 Customer Reviews

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      How BBB Processes Complaints and Reviews

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      Most Recent Customer Review

      Sherry W

      1 star

      06/20/2024

      I WAS LIED TO. I wish I could give a negative star review... Buyers beware. I purchased a 2024 Grand Highlander from Scott Will in Sumter. During the finance process I purchased a Zurich Shield warranty and was told this warranty covered scratches and dings that would likely take place in parking lots. I took my car in for a scratch to be fixed two different times and was informed the warranty did not cover paint. I ask for a refund on the warranty because it did not cover what I was told when I purchased. I was told I could not get a refund. I have sold my car and reached out to Scott Will for a refund on all of the warranties and was told they would not refund the Zurich. I spoke with Carlos (finance) regarding cancelling the warranty and Carlos also stated during our phone call that it covered "scratches and dings". I told Carlos this was a lie and they need to stop telling customers this was covered by this warranty. Carlos then read the details of the warranty and transferred me back to Jamie. I was told I would receive a call from the General Manager, Jimmy Carter. I have not received a call since... I have worked in customer service for 25 years and stressed the importance of not lying to customers and they need to make sure all finance/sales people needs to fully explain what these warranties cover.

      Scott Will Toyota & Scion Response

      06/28/2024

      Dear Mrs. W******, Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. After reviewing your file, I do see where you purchased a product does cover paint repair that occurs dues weather and stain related issues. Unfortunately scratches are not part of this contract as stated. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, Jimmy C***** General Manager Scott Will Toyota

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