Business ProfileforMid-State Heating and Air, LLC

In December 2018, I purchased two Daikin Heat pumps from MidState. The cost of these installed units was $11,857. One unit has been nothing but trouble. It would not maintain the temperature set on the thermostat. Midstate came out several times and was never able to get the system to maintain a set temperature. Then in August 2021, the system stopped working because the R-410a had leaked out. Midlands replaced the coolant at a cost of $280. By early next year, the coolant had leaked out again. This time Midlands claimed the king valve in the outdoor compressor was bad. I had to pay $1440 to have this part replaced. One technician showed up and did the job in about 3 hours. This resulted in my being charged over $400 per hour. However, this did not even fix the problem. In about 8 months, the system again had no coolant. So Midlands came out and spent a couple of days trying to find the leak. The technician admitted that he had hooked the up the gauges wrong and the test was invalid. So Midstate looked at the indoor unit and saw a corroded pipe in the coil. They then sent me a bill for $500 for leak detection and an estimate of $3000 to replace the indoor coil (the part is under warranty so the $3000 was just for labor and supplies) I complained about this and they reduced the bill to $300 (which I paid) and the estimate to $1700. Midstate then came to do regular maintenance on the other system, which was still running. After they left, the unit did not work. I called Midstate, and they would barely talk to me. So I called another company which came out and found that Midstate had disconnected the outdoor unit and left it that way. I had to pay the other company $150 to reconnect my system. So here I am with a system that I have spent over $8000 on, and it still does not work. I will have to spend another $1700, and Midstate offers no guarantee that it will be fixed after this repair.