Customer ReviewsforEquity Trust Company

I've had an IRA acct with ET for 12 years. The fees have been incrementally increasing although I have not made any transactions (deposits, withdrawals or transfers) in that entire time. Because I was going to "shop around" for a depository company that may charge less, I found that there are not many companies that do this, all of them have multiple complaints, and perhaps the fee I pay is not over the top? After reading the complaints, my fear is that I may get trapped in a fee quagmire from either the transferring company, the receiving company, or both. I agree that the customer service could be better, especially when they are talking with customers that fear a bit about another company housing their (often times) life savings. I wish it could be taking care of your life savings as opposed to "housing" it. That said, let's hope they get better at that, lower their storage fee, and lets also hope they can acquire an A+ BBB rating-why they don't yet is concerning.

Hi ****, we appreciate your honest review, and hope to provide only 5-star experiences going forward. As far as your concern regarding our BBB rating, we have recently been given an A+ BBB rating. If there is anything we can do to provide you a better experience, please send your contact information associated with your account to *****************.com so a team member can reach out to assist you in finding a resolution.

Stay far away from Equity Trust. They have the worst customer service of any financial services company I've every dealt with. Since you can never get through on the phone, I've emailed for help on correcting an asset in my account several times over the last 3 months and had zero response.

Hi **** we appreciate your honest review. We set a high standard for ourselves, and we are disappointed to hear that your experience with us was not a positive one. Please send your contact information associated with your account to ******************com so a team member can reach out to assist you in finding a resolution.

I’ve reached out to Equity Trust Company 3/11/2024 to clarify why I received an invoice for metals storage in the amount of $150.00 due by 3/27/2024. The metals storage was for coins that I liquidated with ******* ******* since 12/28/2023 which is still under process's until now. Equity Trust has transferred the coins over to be liquidated for cash since 1/24/2024 and ******* ******* has been holding this for 60 business days and they can’t explain the logistics of their process. Both these companies are shady with their transactions. Equity Trust Company will not waived the metal storage fees because according to the representative it is handled by “******** **********” which he has no contact number and they set the fees annually each December. So from December until January while they were transferring to liquidate my metals or coins; I still have to pay this $150.00. He stated that he can not pro rate or waive the fee even though I paid for the storage fee last year on 3/13/2023. What kind of business doesn’t have a contact number that sets these rules and fees? Obviously, they don’t want to deal with customer questions or complaints! It is hard enough to reach or to speak to someone that can actually help with these two companies. Be warned with ******* *******; I invested gold and silver coins and my money sure depreciated in just 20 months even though gold and silver are on the rise.

We regret to hear about your experience and appreciate your feedback. A member of our team will be reaching out to you soon.

Horrible Customer Service, I have been using this Company for over 10 years, and have never been LET DOWN in the manner on my Last Transaction. I reached out to a Team member, she acknowledged my Request, but then she went Out Sick, for 3 days, My Transaction DID NOT FUND, and I almost Lost the Deal!! what blew me away, is that this Large Leading Edge Company, that I have relied on for many years does NOT have in place a System that assures that a Task in the QUE gets Completed, regardless if ONE person misses work for 3 Days In A Row.!! how can there NOT be a System that Alerts a Supv / Mgr that a Critical, Time Sensitive Task [ signing a DEED for the Sale Of] Does Not get Completed!!?? I am still awaiting a Response from Management!! WOW, JUST WOW!!!!!

Hi *****, it is unfortunate to hear about this experience. Someone from our team will be reaching out shortly.

Equity Trust has been great to work with. I have had excellent customer service when the need has arisen. I highly recommend Equity Trust.

Hi **** thank you for taking the time to tell us about your positive experience!

initially, I had conducted my investments, with another American Hartford Gold representative and was disappointed with his service. Mr. Jamie *****, Director of Compliance contact me, He was professional, informative and efficient. He took over my account and informed me he was going to be My representative. I was satisfied with his services and I felted secured that I made my investment with American Hartford Gold. I will be recommending my family and friends.

Hi ******** thank you for telling us about your experience. We appreciate your feedback!

Still waiting for my distribution which I requested on January 27, 2024. Can't seem to talk to the right person.

Hi *******, we are sorry to hear about this experience. Our team has reached out and will continue working with you until this has been resolved.