2 Customer Reviews
Review from Jacy C
5 stars09/01/2022
My entire family have used Wagner Home Improvement for siding, windows, doors and roofing needs. Wagner puts forth the same integrity on small jobs as they do larger ones. The importance of satisfying customer needs is important to them. The owner, Larry, visits the job site and does a followup upon completion. Randy, the roofing sales manager, is another essential part of the company. We always felt confident combining our needs with their expertise. Currently, had my garage vinyl sided. Jimmy’s workmanship was impeccable. Beyond respectful and someone who takes pride in their work. I was delighted with the final result. Wagner answers the telephone, something the vast majority of companies don’t do. Be assured, Jan is there for it. Personally, I prefer family-owned companies because they work harder. Wagner Home Improvement does that and is the total package. A great team!Review from Kelly C
1 star02/23/2022
I had 3 windows and 1 sliding patio door replaced for a total of $7660.60. While everyone was courteous I did have problems with the finished work. I viewed the windows in the showroom and was promised that the finished product would look as it does in the showroom. It does not. I stated my problems with the sloppy look of the trim and was told I could have that fixed when I replaced the siding on the house. I should not have to repair newly installed windows. Cosmetically, it looks like a hack job, not a professional installation. As for the sliding door, I now have a very cold draft coming in under the new door, this was not a problem with the old door and indicates to me that this was a poorly installed door. My heating bill has gone up, even after allowing for increased gas prices. The new windows have made my home uncomfortably cold and less energy efficient. I asked before install that any problems they encountered be repaired at the time of install and was told that the workers would do that. I doubt that happened. I will never use Wagner home improvement again and do not recommend them.
Wagner Home Improvement, Inc. Response
03/30/2022
This negative review was the first notification that there was an issue. She paid at job completion (in November 2021) and never contacted our office that there were any problems. We contacted her and have addressed her concerns.
Customer Review Rating
Average of 2 Customer Reviews
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