Business ProfileforARP Heating & Air Conditioning, Inc.

After numerous attempts to repair our ******* generator and well over $1000 the owner came out to repair it. He spent an incredible amount of time trying to get it to start replaced numerous parts and said it was good to go for about two months. It started on its own, doing its preventative maintenance and then with crank and crank, but not start, I let it go all these months, because occasionally on a very rare occasion, it would start after numerous attempts. They they had replaced the out start PM switch but it would time out trying to start. This week I had a real mechanic come and look at it. It seems that when they were putting it back together, they either cracked or damaged one of the manifolds. So rather than re-placing it because it was there ever, they use the high temperature silicone to try to repair it. The mechanic says that after so many tries of starting the silicone, overtime, finally relented and is allowing for air to enter into the system, and not allowing it to start. The owner did not tell me that he had damaged our ******* he just simply with his merry way hoping that I the homeowner would never find out. But I found out. I would not have these people do anything for me. I don’t trust them. They’re unreliable and apparently dishonest. They were rude and ineffectual. This is my opinion, but the fact is that they damaged my machine did a quick fix and left it without informing me, but you’re charged me a good hunk of change for what I thought was a repair. Again, you can have them fix your things. I wouldn’t let them near my house to repair anything, not even to change an air filter! They are certainly not ******* experts.

I am the owner of ARP, and I spent a great deal of time working on Mr. *********** generator. It was a very difficult and intermittent problem. When I left the unit was operating normally. Unfortunately, Mr. ********* never called us back to let us know that he was unhappy and that there was still a problem. I certainly would have made things right. I've been in business for 28 years. I run an honest business and I care about all of our customers. We have sent *** ********* a full refund.

We do not need a refund for the service call which you made however a refund for the repair, which did not occur would be appreciated. Thank you. You can mail the check to our home address you have on record.