Business ProfileforColumbia Fence, LLC

Privacy fence with entrance gate installed by Columbia Fence 11//22/21. On 8/6/22 (Saturday) noticed that entrance gate is warped and will not close properly. Have been calling Columbia Fence since 8/8/22 to have entrance gate repaired (under warranty). Called Columbia Fence every other day and spoke to ***** to get issue resolved. I explained to ***** that I had secured the entry gate with a small bungee cored to keep the gate closed. ***** advised, "keep using the bungee cord." Each time I called ***** would tell me that she would call me back by end of day each time I called on 9/7/22, 9/8/22 & 9/9/22 and calls started going to voice mail and I left messages. Called again 9/12/22 and could not even leave a message as voice mail box was full. Called again 9/13/22 & 9/15/22 and got voice mail again and left messages and no return phone call. Called again 9/19/22 and **** answered and advised her why I was calling. *****, owner of Columbia Fence picked up the extension and started yelling at me that he fired ***** and did not receive any of the messages (he is the owner and should be checking messages also!) he is only getting 3 hours of sleep a night and that if ***** had been reelected this would not be happening and this is all ******* fault. I told ***** I did not call to discuss politics and wanted to know why no one has returned my call. He then said " are you effin deaf, I told you I fired ***** and did not get any of the messages!" I told ***** I didn't appreciate being talked to in that manner. ***** then advised that he would contact me within 2 weeks to set up an appointment to look at the issue with the privacy fence entrance gate. On 10/3/22 I again called Columbia Fence and spoke to Heidi who advised ***** had my paper work and she would call me back by end of day. Again no return call. Called again 10/4/22 and call went to voice mail. I left another message. This has been going on for nearly 2 months and I need help resolving this issue.