Business ProfileforNational Automotive Experts/ NAE/NWAN ( A Portfolio Company)

This company is denying a reimbursement on the premise that I didn't get prior authorization, however when I called them before getting the work done they said I had authorization to get the work done. I took my car to the dealership for diagnosis on 11/17/23 and they said the torque converter needed to be replaced and the cost would be approximately $3200. I called the warranty company to find out what they need to cover the work while I was at the dealership. My claim was denied, "Reimbursement claim has been denied by the underwrites due to repairs being done without approval." I took my car to a Chevrolet dealership, paid for the diagnosis (attached), the dealership didn't want to deal with the warranty since it wasn't sold by them so I called the warranty claims department. They confirmed the maintenance was covered, stated the call was all I needed to do to get prior authorization, and I'm all set to have the work completed. I asked how it works to get reimbursed since the dealership didn't want to work with the warranty. They asked if I could go to the dealership that had issued the warranty and I let them know the dealership was in Mississippi and I was currently in Maine with the vehicle. They said if I pay out of pocket I just needed to submit the invoice, proof of payment, and reason for needing repairs to the email they provided and put the last 8 of the vin in the subject line. I asked if I need to take any additional steps to get prior authorization and they confirmed that I don't need to take any additional action. I went back into the dealership, made an appointment, the work was done the week of 1/22/24. As soon as I picked up the car and paid for the repairs, I submitted everything to the email address as instructed on the previous call. Now I'm being told they can't do anything because I didn't obtain prior authorization.