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Find a Location

Reliable Basement and Drain has 1 locations, listed below.

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    Business ProfileforReliable Basement and Drain

    Basement Waterproofing
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.77/5stars

    Average of 43 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/27/2007

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Reliable Contractor Services offers full plumbing, basement waterproofing, excavation, sewer cleaning, sewer repair, gas line installation, high-pressure water jetting, and video camera inspection services.   

    They also provide new technology solutions in Trenchless Pipe and Hydro Excavation. 

    Other services include sewer cleaning and backflow devices, septic tank repair/replacement, water heaters, sump pump and PumpSpy sump pump monitoring system installer.

    24/7 Emergency Services Available 

     

    Products & Services

    pumps, faucets, supplies

    Business Details

    Location of This Business
    214 E 34th St, Lorain, OH 44055-1218
    BBB File Opened:
    9/20/2005
    Years in Business:
    19
    Business Started:
    12/1/2004
    Business Incorporated:
    5/29/2009
    Accredited Since:
    3/27/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of PL.23730 for this business, issued by Ohio Construction Industry Licensing Board. The expiration date of this license is 9/30/2024.

    These agencies may include:

    Ohio Construction Industry Licensing Board

    6606 Tussing Rd.

    Reynoldsburg OH 43068

    (614) 644-2223

    Fax: (614) 6442618

    http://www.com.ohio.gov/dico/ocilb.aspx

    BBB records show a license number of 11965 for this business, issued by Ohio Department of Commerce / Division of Industrial Compliance. The expiration date of this license is 9/16/2025.

    These agencies may include:

    Ohio Department of Commerce / Division of Industrial Compliance

    6606 Tussing Road, P.O. Box 4009

    Reynoldsburg OH 43068

    (614) 644-2223

    Fax: (614) 6442618

    http://www.com.ohio.gov/dico

    • Contractor's License: Plumbing

      License# 23730

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Reliable Basement & Drain, LLC
    • National Hydro Excavation, LLC
    • Reliable Drain
    • Reliable Hydro Excavation Services
    Business Management
    • Mr. Kenneth Weaver, Owner
    Contact Information

    Principal

    • Mr. Kenneth Weaver, Owner
    Additional Contact Information

    Fax Numbers

    • (440) 324-2382
      Other Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/09/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I had a clog in a pipe from my slop sink to my boiler room. I had Reliable Basement & Drain referred by another company that said they were more equipped with a camera snake to look in the pipes to see if or what was obstructing the way. Thursday February 1st, 2024 - First, they couldn’t come at original time scheduled, then didn’t have a snake with camera, then said they unclogged the pipe but because it was still going down slow & making like a gurgling sound, I needed the kitchen sink vented. He said I would get an email the next day of a quote & I never did. By Saturday the 3rd of February my sinks were all backed up again. For obvious reasons, I did not trust them to come back & hired another company. Within 15 minutes, it was unclogged & he verified that my kitchen sink was indeed vented & would be fine. My sinks go down exactly like they always did & no gurgling at all. They offered to come into my house & put a vent under my kitchen sink, which is already vented, and return $75 or just return $25. I am not comfortable at all with having them back in my house at all & now I just wish to get my money back for a service that was never done, nor was an estimate for a supposed vent ever sent. Extremely poor workmanship & very disappointed.
    Read More

    Customer Reviews

    43 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kim H

    5 stars

    04/05/2024

    James and Reliable Basement and Drain made our day! James snaked in three different points in our kitchen drain system until he had it running like new. He was very pleasant and informative. The cost was less than I expected.

    Local BBB

    BBB Serving Greater Cleveland

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