At-a-glance
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Overview
Earl's Collision Center LTD offers complete auto collision repair services.
AUTO BODY REPAIR * CUSTOM PAINTING * DENT & SCRATCH REMOVAL * CLASSIC CAR RESTORATION
Business Details
- Location of This Business
- 15320 Brookpark Rd, Cleveland, OH 44135-3332
- BBB File Opened:
- 3/15/2013
- Years in Business:
- 15
- Business Started:
- 4/1/2009
- Business Incorporated:
- 4/17/2009
- Accredited Since:
- 3/28/2013
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of MVR.49690561 for this business, issued by Ohio Board of Motor Vehicle Collision Repair Registration. The expiration date of this license is 1/29/2025.
These agencies may include:
Ohio Board of Motor Vehicle Collision Repair Registration
37 West Broad St., Suite 880
Columbus OH 43215
Fax: (614) 9950717
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Mike Whitaker, Owner
- Mr. Frank Whitaker
- Contact Information
Principal
- Mr. Mike Whitaker, Owner
Customer Contact
- Mr. Frank Whitaker
- Additional Contact Information
Fax Numbers
- (216) 433-1919Primary Fax
Email Addresses
- Primary
- (216) 433-1919
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Siobhan M
06/01/2023
Earl's Collision Center LTD Response
06/02/2023
First of all, they did contact the police and filed a complaint the first and only one to ever have been filed with any police agency. The added info regarding history is a complete fabrication. I have repaired several of the police officers vehicles, they refer all their family to us. We have the highest ****** rating in our market. When she went on social media, in an effort to add emotion she lied and named the police department and the specific officer which she stated this particular officer new us and claimed I was a jerk and our business had issues.....I left messages with the officer named, the Chief of police and their Safety Director; the officer returned my call indicated that is completely false and asked why would any officer ever say these kinds of things. The officer then contacted the individual and told her she is lying and she is not allowed to keep that information public so she removed it.......
This all started because she was unhappy with how an aftermarket part that her insurance selected to use....I explained to her that we would try to adjust it but probably going to have to complain to her insurance and they will more than likely fix the issue....she was unhappy with that response.
They also wanted a cash discount on their deductilble I reluctantly agreed and then she wanted a receipt....I informed her that if she insisted on a receipt she would have to pay full price.....she got irate and began yelling and screaming, I handed the cash back to her and asked her to leave.....she claims nobody has ever done that to her and I was going to pay!!!
I pullled the video of the encounter and would gladly share it....so everyone can see how she got out of line......
Frank ********
Earls Collision Center.
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