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Find a Location

Total Appliance Service has 1 locations, listed below.

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    Business ProfileforTotal Appliance Service

    Major Appliance Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/16/1990

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Total Appliance Service, Inc. provides repair services and parts for appliances.

     Refrigerators * Washers * Dryers * Ranges * Wall Ovens * Cook-tops * Dishwashers * Disposals * Microwaves * Wine Coolers * Warming Drawers * Other Major Appliances

    Business Details

    Location of This Business
    8080 Broadview Rd, Broadview Hts, OH 44147-1204
    BBB File Opened:
    6/12/1990
    Years in Business:
    39
    Business Started:
    1/1/1985
    Business Incorporated:
    2/10/1988
    Accredited Since:
    7/16/1990
    Type of Entity:
    Corporation
    Business Management
    • Mr. Anthony DiMassa, President
    • Mrs. Kristi DiMassa, Secretary
    Contact Information

    Principal

    • Mr. Anthony DiMassa, President
    • Mrs. Kristi DiMassa, Secretary

    Customer Contact

    • Mr. Anthony DiMassa, President
    Additional Contact Information

    Fax Numbers

    • (440) 526-6551
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    2 Customer Complaints

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    File a Complaint

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Richard B

    1 star

    06/27/2024

    We had an issue with our freezer and contacted the warranty company representing Whirlpool. We were given an appointment time of between 8an - noon on Wednesday - with Total Appliance Service being the repair company. We had no show and no call at the appointment window. When contacting the warranty company they said that the repair folks (Total Appliance) had over booked and rescheduled us for Thursday with the same provider and same schedule. Again, no call and no show and we were told that the repair company should have never accepted the repair order if they did not have the capability. We're now scheduled with a different repair provider but have to wait until next week for them to come out. We have a freezer that isn't working right and now run the risk of product being spoiled because of poor communication and a lack of care about servicing a customer.

    Total Appliance Service Response

    06/28/2024

    Good afternoon, we checked our call recordings and data base we do not show you called our office. Whirlpool dispatches to several companies and whoever accepts gets the call received the dispatch number to bill them .If we accepted the call we would give you a day and a 2 hour window via text or phone call. We communicate the day before to confirm appointment and also when tech is on the way to your house. Sorry you had issues but we are willing to resolve your issue as long as Whirpool dispatches the call to us. 

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