6 Customer Reviews
Review from shelby m
1 star03/27/2024
if I could leave less than 1 star I would. absolutely terrible customer service if you can even consider it that. and don’t even think about purchasing 2 day shipping because it’ll take 5 days for the order to even “ship” aka just create a label with the usps who says “We were notified by the shipper to expect your package for mailing. A delivery date will be provided when **** receives the package”.Review from Emily D
1 star08/15/2023
Im not sure what has happened over the year but online or in house custom orders has severely declined in my experience. In February I placed a custom order for ** Cincinnati. When i went in to pick it up with my receipt they had no info on my order and gave me whatever they had in stock. Upon getting home- one item had a hole in the shoulder. I was unable to exchange it for the same item and had to opt for something else. With this order I received nothing I ordered. Fast forward to July. I place an online order. I never receive it. I open a ticket with tgeir customer service who took 3 weeks to even start my order all over again, and they charged me for shipping, again. I asked them to reverse the shipping charge which they did and as of today the item i was to receive yesterday is now somehow being returned to sender. Ive requested a full refund and will open a complaint with my CC and bbb if Im not refunded. So much for trying to support a local business. 2 orders this year, 2 orders never received.Review from Dennis W
1 star07/11/2023
Ordered 2 shirts on 6/30/23. No response to repeated emails asking for a tentative shipping date or any response to an email period. Company did charge my credit card. Terrible customer service, order from this company at your own risk.Review from Maureen B
1 star01/26/2023
Ordered 2 shirts 3 weeks ago. No word why the delay. Good luck getting someone to answer their phone. Never again will I order from them!!!Review from Anthony V II
1 star01/17/2023
They have pretty cool shirts. That's it! Their customer service is very subpar. If you talk to one person the next person you speak with is not going to give you the same answer. I have been given multiple different quotes on when my shirts will arrive. They're logistics are very very poor as well. I live 20 minutes away. Somehow my package still hasn't arrived and it's been 10 days. From now on I will find someone on Facebook to make my shirts.Review from MELISSA K
1 star03/08/2022
Go to their store if you want something.Their online ordering get a F for customer service and so do the shipping department Finally got my order after a month. The first time they ship my order to the wrong address.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.