Business ProfileforCincinnati Alarm Systems, Inc.

On May 17th, two servicemen from Cincinnati Alarm system arrived at our house to check out why our alarm that was accidentally trigger a few night earlier but did not receive a call back from their central station to confirm our alarm went off. We were concerned because we were heading out of the country for a vacation. These service men who did not do any physical work other than taking a look at our current alarm system and told us that it is too old and is incompetible with their system. In no more than 10 minutes of their time was spent, we were billed for $234. We were told that they were there to provide a quote on the new system, thus the charge. However, no quote were given to us at the time and besides it was not the purpose of our orignial call anyway. As we complain about the charges, they told us that they will provide a quote separately and if we go with their new system, these charges will be removed. We resent the fact that we must go with their system or else we have to pay the amount. We have addressed these issues with them in a letter (see attached letter that was send to them by my husband) that it was an unreasonable charge for the amount of work they delivered. As written in the letter, we are willing to pay when a reasonable charge is being adjusted. To us what we consider a reasonable service charges are based on other types of repair such as electricial, plumbing services, appliance repair..etc. for a typcal service charges that are normally rendered for providing diagnostic evaluation. In their billing statement, they stated that we are being charged for "The invoice was for the trip charge, fuel surcharge and labor of the service technician to assess the current system. We charge by the hour for our service calls ". However, I have never received such an outrageous charge for 10 minutes of services . They will not budge on our offer. I would like to seek your help in resolving this issue.