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Find a Location

Rx Frames N Lenses LTD has 1 locations, listed below.

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    Business ProfileforRx Frames N Lenses LTD

    Retail Optical Goods
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/26/2010

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Rx Frames N Lenses LTD in Cincinnati, OH offers the online sale of optical products.

    Business Details

    Location of This Business
    3644 Werk Rd. #58205, Cincinnati, OH 45258
    BBB File Opened:
    7/27/2009
    Years in Business:
    17
    Business Started:
    1/1/2007
    Business Incorporated:
    6/1/2007
    Accredited Since:
    5/26/2010
    Hours of Operation

    Primary

    M:
    9:00 AM - 7:00 PM
    T:
    9:00 AM - 7:00 PM
    W:
    9:00 AM - 7:00 PM
    Th:
    9:00 AM - 7:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    10:00 AM - 1:00 PM
    Su:
    Closed
    Business Management
    • Mr. Dan Louallen, Owner
    Contact Information

    Principal

    • Mr. Dan Louallen, Owner

    Customer Contact

    • Mr. Dan Louallen, Owner
    Additional Contact Information

    Fax Numbers

    • (513) 557-2972
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/31/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I wanted to get safety glasses that would be 1.5 magnification just like reader glasses but safety to protect my eyes. So I visited this BBB profile and looked up reviews, just so I would not have any issues with the company, I decide to do business with. after registering with the company I got a welcome 10 email. I have no clue what size glasses I need, so I got 3 pairs to try out, the total was $253.82 , I did not get a 10% discount. I also paid $12 for shipping, the only 2 starting options options I got were $8 for priority mail or $12 for priority mail with insurance. after trying out the glasses I found a pair that fit, paid $8 more to send them back. when I get contacted back by the company I get a customer service rep who is trying to talk circles around me, she says it my fault I did not select the free shipping and its my fault the discount did not apply and I can not get it,as my order is now less then $150, even though I paid $253.82 up front, and she lied to me and charged me for shipping yet a third time, which I did not discover until filling this complaint. but when I get the glasses they are not 1.5 mag. readers, their some kind of prescription that as soon as I put them on my sight goes blurry and it does not matter what I look at near or far my eye sight stays blurry. so I would have to imagine these must be someone else's actual prescription. on the phone the rep verified 1.5 mag reader only with no RX. and of course its my fault again, for doing business with them, so she wants me to pay to ship them a fourth time. How ever at this point I have had enough, the email is bate and switch, for not honoring it, and making me pay 3 times for shipping and trying to trick me into paying for shipping a 4th time for your companys screw up. it is also a violation visa and master card logo terms of service agreement you accept, when you accept them as payment. at this time this company has done their best to defraud me over a pair of glasses.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John B

    5 stars

    03/03/2024

    I just received my glasses from RX Frames N Lenses. I have worn glasses for over 40 years and these are by far the best pair I have ever owned! The frames we easy to select and the lenses are crystal clear and so thin, even with my thick prescription! I opted for the transition lenses, and they are immediate in the transition and these frames look great as a sunglass as well. I will certainly recommend this company to my friends as they were so easy to work with. I even spoke to the company on the phone, and they answered all my questions. I give them a 5-star rating! **** **

    Rx Frames N Lenses LTD Response

    03/04/2024

    Thank you **** for the kind words! We are a family owned and operated business and do our best to give our customers name brand quality eyeglasses and prescription lenses for the best possible prices.Thank you again for the review and kind words.

    Local BBB

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