3 Customer Reviews
Review from Nancy H.
1 star06/10/2022
On February 10, 2022, I placed an order online to Monastery Icons for a pendant with a cost of $65.00. It has been 4 months since I placed the order and every time, I call customer service they tell me that the order is late in coming. I have asked for a refund and Monastery Icons refuse to give me my money back. It has been 17 weeks since I placed this order and Monastery Icons have not delivered the merchandise or given me a refund. At this point I feel terribly upset about how Monastery Icons handles my order. Please help me to solve my problem.Thank you very much.*****************************Review from Ed O.
1 star03/28/2022
Back in February,2022, I placed an order on line and received a receipt . I'm still waiting for this order. After many emails sent to customer service, NO emails back saying why I haven't received this order. I've called the Customer Service they provide and the only thing I got was to leave a message. Today 3/2022, I was able to speak to a person who asked me for the Order No. which I supplied her. She put me on hold for 4-5 minuets. She came back and told me she could not tell me when my order would arrive, they were for one additional item to arrive and then they will ship. I said cancel that item and ship me all the other items. Can't do that. Must wait for that one item to arrive. Now, because I know I'm being Lied to, I'd like to cancel the order completely and never deal with such incompetence again. Can someone follow up on this for me? I'd appreciate it very much. ****** *********
Monastery Icons Response
04/05/2022
This order was in Hold status due to an item being on back order. Two separate orders were placed, and one item was canceled to get these moving. Both orders ****** & ****** are currently on their way to the customer. A refund for the item that was canceled will be issued today.Review from Dcn Ed and Rose
1 star12/16/2021
Placed an order on November 3, 2021, with this company, Monastery Icons, I found online; the amount for the purchase was withdrawn on November 5, 2021. Made numerous documented calls throughout the month of November as to the status of my order, finally cancelled and demanded my money back. Was never allowed to speak to a manager. That last call was November 23, 2021. On December 7, 2021, the person answering the call stated she had issued an email to the *************************** asking that this refund be made. When I asked AGAIN if there was someone I could talk to in A/P, I was told A/P was not accessible, I had to deal with her. The people I spoke to were ******** (2x); *****; ****; ****************** is not a good business, in my opinion. I just want my full refund returned ASAP.I refuse to even give them a one star, but am being prompted to provide at least that.
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