Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Jones The Plumber has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforJones The Plumber

    Plumber

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3797 Sagebrush Ln, Cincinnati, OH 45251
    BBB File Opened:
    4/21/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of CBRC000602 for this business, issued by City of Cincinnati

    These agencies may include:

    City of Cincinnati

    805 Central Avenue, Suite 500

    Cincinnati OH 45202

    (513) 352-3271

    http://www.cincinnati-oh.gov/buildings/contractor-registration/

    Type of Entity:
    Limited Liability Company (LLC)
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/08/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Jones the plumber llc sent a plumber out to clean out the main drain..rental property and Mike the owner was told the clean out was in the bathroom. The plumber goes in the basement and unplugs the main drain and human crap goes all over the floor along with toilet paper and all kinds of human debris. The plumber calls me and said I still have clog in the basement. He said theirs crap everywhere. I said why did you open up the basement drain? I ask you guys to go through the stack.. I ask him if he was going to clean it up and he said no. I told him I have good tenants living there. He said we dont clean up, I didn't understand. The plumber said I'm leaving it this way. I said no way ..he just hung up. I text the owner Mike Jones told him his plumber left a bunch of crap in the basement. He ask me what I said to his plumber? He said his plumber quit. I text him back and told him I'm contacting the health board. He ask me if I needed the number to heath board. The tenants had to vacate the building.. For the night. I also have to hire someone to clean up the crap.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kymberly A J

    1 star

    07/05/2023

    Jones the plumbing company was scheduled for work at my residence on June 26, 2023.and didn’t show up or call. This company & I had been in communication for over a month a a half..They first camera my sewer drain back on May , 2023, & I was told the sewer drain had a clog(belly) and needed to be replaced. We touched basis after the camera service, & I wanted to move forward with the repair. Mike & I agreed to a date 8n June. One week prior to the work to be completed, (June 19-23rd), I called Mike, texted the entire week, and phone calls/texts were not returned.. What business does this to there customers? I took time off work for this to occur.

    Local BBB

    BBB Cincinnati

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.