Business ProfileforBeth Ann's Hallmark

Let me start by saying that if I could give "ZERO" stars I would. There is a reason why the ratings for this store is so low. I was there today to pick up three cards. The only staff person (an older man) was who later identified himself as the owner. The other reviews address his behavior in relationship to UPS service. Trust me, it's also seen with the customers of HIS own store! His rudeness and lack of positive customer service sends the message that he does not want to serve you as a customer. The tone in his voice is that of rudeness/sharpness and his facial expression and attitude, are just as bad. He never said hello when I entered the store (no one else was there and now I know why), and he never came over to ask if he could help me find anything. I was beginning to think that the store was unattended. When I finally figured out where to check out, I asked him if he had any other cards like the one I was looking for. He said there were not and he only boxed cards. Keep in mind that the bins in the "Thank You" card section was almost empty. I asked if he would be getting more in. He looked at me and in a rude voice said, "Yeah when Hallmark gets them". I didn't respond. Just waited for him to ring me up. He keeps the credit card machine close to him so he takes your card. He kept hitting the machine as though he was responding to questions appearing on the screen. I asked, "Aren't I suppose to approve the amount being charged". He said, "NO!!" then handed me my bag and walked away. I said, "Your customer service is not very good. You don't have to be so rude. I'm going to return these and go somewhere else". He replied, "Good go somewhere else". No eye contact at all. I kept standing there. I repeated, "I'm returning these". He said, "No!". I said, "You have to give me my money back". He said, "No". At that point I pulled out my cell phone and began recording. Only THEN did he come back to the register and begin the process of refunding my money. Then he charged me again instead of refunding me and as a result, he had to refund me double the amount. This IS NOT good customer service! There are other Hallmark stores in this city that do offer good service. It took me having to begin video recording him before he refunded my money. DO YOURSELF A FAVOR AND AVOID THIS STORE LIKE THE PLAGUE! If he doesn't want to be bothered with customers then he needs to close the store or let someone else run it. Not a good place!