Business ProfileforA-E Door & Window Sales & Service, Inc.

A-E Door just ripped me off for $466. I bought two garage doors from **** ****** They had me measure the old doors to obtain a quote. After accepting the quote ** had an installer from A-E Door come to my home to verify the measurements, which the installer said were accurate. ** sales agreement indicated the installer would advise me during the measurement if any additional work or additional cost were involved, and the installer said no. Several days later, ****** the manufacturer, contacted me that a hold was placed on the order and a 23% increase was added. After requesting an explanation, I was told a board needed to be attached to the garage wall for a spring system bracket. ******** installation manual showed this as a normal part of the installation process. An employee at ** referred to this as a piece of "scrap wood". If this is a normal installation and ** said the price included materials and labor, WHY THE ADDITIONAL $466 OTHER THAN TO "BAIT AND SWITCH"?

Mr. ********* We are following the steps and process set forth by the company you actually purchased doors from, **** *****. Upon receiving an order that was made at **** *****. We call to schedule a site assessment to measure and verify the doors are the correct size along with the track radius, color of the doors etc. This is to ensure you are getting what was ordered by the **** ***** store and to also ensure a smooth installation when the verified product arrives. If you had purchased doors directly form us this would have all been done on the initial visit by a sales rep and explained at that time . For **** ***** we send out our Installation Foreman to measure and assess the job site then this info is returned to **** ***** for any possible changes to door sizing, colors etc or if any additional work is needed which in turn can affect pricing. What is explained by **** ***** in the store at the time of purchase is not in our control. Per our Foreman your openings needed to have spring pads installed to concrete in the garage to ensure that the torsion spring system can be installed properly. The spring is vital to the door operation, being the actual part that allows the door to move up and down. Springs must be mounted level and in line with the existing back jambs to ensure proper door operation. Since your current openings do not have this piece of lumber it needs to be mounted to the existing concrete in the garage. The addition of spring pads is noted on the document you signed following the site inspection and was returned to **** *****. Then the additional cost was given to you. Mounting and anchoring the wood to concrete consists of additional material cost and additional labor which in turn costs additional money. Possible add ons or additional cost should have been explained to you at the **** ***** store at the time of purchase, once again we cannot control what is relayed to you the customer in a **** ***** store when a purchase is made. Our job is to ensure the job site is ready, the door is ordered the correct size, color, and with the correct track to ensure a complete professional installation is done when the door or doors arrive. Stating that AE is ripping you off is blatantly false and not a fair assessment of the situation. It should have been relayed to you by **** ***** during your initial purchase, that the sale at the store is not final and cost can change upon a site inspection. Yet we are bearing the brunt of that mishap made in a store that we had no control over by trying to ensure that your job is done to the best of our ability, and everything is installed properly. Aaron H******* General Manager

Your recent comments FROM YOUR OFFICE PERSPECTIVE are what you THINK OCCURED or what SHOULD HAVE OCCURED. Clopay and ********** have a business relationship to sell garage doors, but you now seem to want to distance yourself from your partner.As a consumer I was given 3 papers in relationship to this sale and site inspection. After my conference call with Clopay I now found out I should have received 6 pages of documents, and yesterday I went to HD to pick up a copy of the entire folder and was given 27 pages (FOR THE FIRST TIME). If you want to debate the failure to provide state required notices, such as the lead paint warning, just let me know and I'd be glad to pursue this further.I think you screwed up enough, but the decision is yours. I CAN'T WAIT TO SEE WHAT GETS MESSED UP ON THE ACTUAL INSTALLATION!