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Find a Location

Avsten Construction, LLC has 1 locations, listed below.

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    Business ProfileforAvsten Construction, LLC

    Construction Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 27 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/9/2013

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Avsten Construction, LLC in Hamilton, OH offers:

    • Residential roofing
    • Commercial roofing
    • Storm damage repairs
    • Blown in insulation
    • Vinyl siding
    • Drywall and plaster
    • Gutters
    • Gutter systems
    • Garage doors
    • Windows installation
    • Painting

    Business Details

    Location of This Business
    4097 Tonya Trl, Hamilton, OH 45011
    BBB File Opened:
    4/29/2013
    Years in Business:
    11
    Business Started:
    11/1/2012
    Business Incorporated:
    11/26/2012
    Accredited Since:
    10/9/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    9:00 AM - 4:00 PM
    T:
    9:00 AM - 4:00 PM
    W:
    9:00 AM - 4:00 PM
    Th:
    9:00 AM - 4:00 PM
    F:
    9:00 AM - 4:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Donovan McQueen, Owner
    Contact Information

    Principal

    • Mr. Donovan McQueen, Owner

    Customer Contact

    • Mr. Donovan McQueen, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hiring construction and remodeling services you can trust

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/13/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    As stated in my cancellation letter to Avsten Construction, I was given a very strong reason to believe that my insurance company and I were about to be taken advantage of, due to the fact that I agreed to a specific amount of roof work to be done for a specific price, which my contract will confirm, and was later blindsided with an inflated price! I contacted Avsten on 4/13/2023 to confirm our contract and installation for 4/17/2023. It was at that time I was informed by Avsten that the contract had been changed without my consent, and when I asked why? I was told that they left items off of the job, which nearly doubled the cost, from the original contract $14,632.76, to over $21,000.00. I immediately instructed Avsten to put the job on hold until I consult with other professionals in the industry to get quotes for the same job, and they all confirmed that even though 14,632.76, was still at the high end, it was closer to a realistic quote for this job, which also confirmed to me that I was being taken advantage of, and that this was an unprofessional and unethical practice, especially the way in which I learned of the price hike! Avsten, should have contacted me, the same way I contacted them, to get a signature as confirmation of any changes, in which I would have stated "NO THANK YOU!" And even now, after asking for a full refund of my deposit ($3,538.00), due to lack of trust of Avsten, and it's unprofessional and unethical business practice in my case, they continue this inappropriate behavior, by attempting to (EXTORT/BLACKMAIL) me for the return of my deposit, by refusing to return my deposit unless I sign an agreement stating that I will not speak of my experience with Avsten, which is my legal right to do. And it is also my right to request the return of my deposit under these circumstances! And as of this day 5/13/2023, they are still refusing to return my deposit (3,538.00), even though no materials have been accepted, and no work has taken place!
    Read More

    Customer Reviews

    27 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shari S

    5 stars

    04/17/2024

    Avsten Roofing & Construction **** ***** ***** Hamilton, OH 45011 ATTN: Jason H****** - Sales Consultant RE: Roof Replacement A huge thank you for the great job you did with our new roof!! We’ve been meaning to write to say a huge thank you for the great job you did with our new roof, earlier this year!! We are really pleased with the amazing job. ??Not only is the finished product smart, and professional, it was lovely that the job was finished not only on time, but within the quoted time, one day, and that you cleaned up after yourselves, leaving any mess. ??We couldn’t be happier and would recommend you to anyone. What more can we say, a quick, clean, professional, job carried out with a smile at all times!! We want to especially say thank you for all the extra effort of communication, with our insurance carrier ****** *****, to make this transition as smoothly as possible. You literally saved us thousands of dollars, with no other hidden or out of pocket costs. Please give Jason H****** a call, and an opportunity, to access and evaluate your roof damages, whether minimal, small or big. It's worth the call to allow him to help you with getting a new roof. He will literally coach and guide you, to get your insurance carrier involved and on board immediately. You will not be disappointed. We are so thrilled we chose you and Avsten Roofing . You kept your word throughout the entire process. Giving you 5 ?? ???????? Kind regards,?? **** *** ***** ****** **

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