Business ProfileforJaguar Land Rover of Cincinnati

I had an issue with my Range Rover vehicle and brought it into the shop for a check-up in May of 2023. I was initially told something was wrong with the suspension system of the vehicle and that further diagnostics would be performed. Since that time, I have been given multiple further issues with little to no detail, and the original 'quoted price' has continued to balloon. Several months later, I was told that they needed to order a special part directly from Land Rover in ******. This part has taken several months now with no tracking or update from the company. I have had to reach out every time to try and get an update on the status of anything, with little to no communication from the business.  They only offered me a loaner vehicle after 3–4 months had passed, and I concluded that I could no longer pay for Ubers or borrow a parent's vehicle.  It's going on for 7-8 months with no further detail or information from the dealership and no end-to-end on site, all while I continue to pay my car loan payment for a vehicle that's been out of my possession for almost a year.  I have never received a call or email from anyone besides a low-level parts rep, who again has offered no real assistance. I need this escalated to the GM or corporate-level manager who can actually resolve this issue. At this point, I don't want the car and never plan on owning anything made by Land Rover, Range Rover, or Jaguar ever again. This has been the worst experience I've ever had with a business or organization in my 35 years of existence.  I've never once written a complaint, review, or any type of negative feedback on any platform, but enough is enough.