Customer ReviewsforWindow World of Joliet

I had original windows in my 120 year old house. The difference that adding new windows made is amazing. The team from Window World worked fast and efficiently. I also had them add a sliding door out to a new deck, which transformed a formerly darker addition into a bright, airy room. I'm thrilled with how it all turned out and how quick and professional the team was.

Thanks for your trust in our workmanship and team.

************** was very professional and welcoming and explained every detail about the car very well. Answered all our questions we had and made sure we were taking care of quick and easy.

Thank you

I truly like this company. Their initial sale's visit was great. We priced out our job with 4 companies and Window World's prices were the best. 3 windows, sliding glass door and a new front entrance door. We were told, during the initial sale's visit, in Oct. of ********************************************* Mar. of 2022. GREAT. March comes around and we get a call that the sliding glass door and windows are in. The front entrance door would "be about 2 more weeks". Not a problem. They came and installed the sliding door and 3 windows. Payment was made. 2 weeks go by, I call and leave a message. No call back. Another week goes by, I call again. They tell me that the door still isn't in and should be coming in soon. OK. 3 weeks later I get a call from them, asking me "since the job is complete we would like to send someone over to take pictures of the front entrance area". This is where things started going bad because the front door hasn't been installed yet. At this point blame started going to the manufacturer. After this, days and weeks went by with numerous messages and no call backs. I FINALLY get a call back from *****, the owner, on or around the beginning of June. Explaining to me how unexpectable this is and that he is going to contact the manufacturer directly. After another month our front door was scheduled and was installed on July 18, 2022. During that time we had 2 family get together in April, along with our daughter's wedding party at out home in May. The front door would have looked great for these events. The quality of work was great and the door looks awesome. A simple follow up call from Window World apologizing for the s**** up would be much appreciated.

Your experience and our suppliers delays were not what anyone would have reasonably expected or hoped for. Combined with poor communication from all directions and those delays, it was challenging and made for a poor experience for your project.In the following months, as the production market and employment markets have stabilized, quality, responsiveness and availability of materials are beginning to normalize. We appreciated the opportunity to provide great work.

Outstanding company, delivered on everything promised! You will love the product and the installation!

Thanks for sharing your experience. We don't always get it perfect for everyone on the first try, especially these days, but we are very happy for you when it all comes together according to plan.