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Find a Location

Window Concepts, Inc. has 1 locations, listed below.

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    Business ProfileforWindow Concepts, Inc.

    Window Installation
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/4/1998

    Years in Business: 41

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Window Concepts, Inc. specializes in the following services: windows, siding, roofing, fascia/soffit, gutters, doors

    Products & Services

    Serving the Chicago Metro and Suburbs since 1982. Window, Doors, Siding, Roofing, Gutters & Insulation. Visit our Website Gallery of Projects.

    Business Details

    Location of This Business
    33 W HIGGINS ROAD, SUITE 905, South Barrington, IL 60010-9136
    BBB File Opened:
    2/1/1986
    Years in Business:
    41
    Business Started:
    9/1/1982
    Business Started Locally:
    9/1/1983
    Business Incorporated:
    11/8/1984
    Accredited Since:
    5/4/1998
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 3:00 PM
    T:
    9:00 AM - 3:00 PM
    W:
    9:00 AM - 3:00 PM
    Th:
    9:00 AM - 3:00 PM
    F:
    9:00 AM - 1:00 PM
    Sa:
    9:00 AM - 1:00 PM
    Su:
    9:00 AM - 1:00 PM
    Business Management
    • Mr. Brian P. Murphy, Owner/President
    • Ms. Christine Goduto, Administrative Assistant
    Contact Information

    Principal

    • Ms. Christine Goduto, Administrative Assistant

    Customer Contact

    • Ms. Christine Goduto, Administrative Assistant
    Additional Contact Information

    Fax Numbers

    • (847) 621-2960
      Primary Fax

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Our contract with window concepts stated a completion date and 6 months and a crazy amount of phone calls , paying them about 93% of the ****** dollars asking for completion, correcting of poor workmanship. *** asked for a waiver which they refuse, also a personal guarantee from the owner due to me catching them installing a inferior look alike but not as quoted to get the *** company warranty which now does not apply because of what they did, I also specked the gutter guards again getting a cheap product after months of complaining they replaced the back gutter with the specked one but left the others telling me no more than telling the sales person ***** who lied about everything not telling his boss who was standing there I was correct. **** says hes done telling me to deal with the salesman who lied to me to date I have a front roof valley which they insisted they would do because the crew needs to keep busy, I wanted them to wait until we did the roof repair well they really ruined it never fixed the mess siding it took me a bunch of phone calls and arguing about a garage door framing and siding, finally they came back out after months to repair and fix the mess it took them 2.5 hours and I spent 10 trying to get it done and I had to go buy the materials . Caulking wasnt done many pieces of trim were not completely fastened. I can go on but I think everybody has the idea Thank You I was hurt during the end of construction and my wife paid them, there lucky because I would have held it back . Wondering how many people or seniors they have done the same to that never knew what was done to them .i am scheduled for open heart on the 19 th of April so please leave a message on my phone or my wifes ************ or email ********************* thank you
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    david w

    5 stars

    03/21/2022

    I have large frames for large windows. Many other companies came to my home and told me it cannot be done. The frames are too big. But *********************** came over and told me he has just the right windows for me. And he did. The windows look great and makes my room addition look just great. ***** was wonderful to work with and his crew was just fabulous. They really did an excellent profession job installing my new windows. These guys were also a pleasure to work with. After installation, they did a super clean up job afterwards. I would highly recommend this company if you need windows and I am telling everyone I know.

    Window Concepts, Inc. Response

    03/22/2022

    *****, it was a pleasure working with you too! We're happy we had the right option for your room addition and that everything was great, wonderful, fabulous and excellent. Thanks so much for sharing your experience with us and others.

    Local BBB

    BBB of Chicago & Northern Illinois

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