Business ProfileforU.S. Waterproofing

In the fall of 2022, we hired US Waterproofing for water issues we were having in our basement. They had an inspector come out to evaluate our property and we told them EXACTLY where we were getting water and they told us what work needed to get done in order to waterproof our basement. We decided to start the project and so the experience with them was not the best, they took longer to finish the project and they ended up charging us additional cost we hadnt discussed beforehand but as long as the project took we just wanted to get it done so we agreed. Here we are early 2024, and we noticed water coming into our basement. We have warranty with US waterproofing (which is one of the reasons we hired them) so we called them about the water coming into the basement. They came out to look at it and the inspector that came said they had to do another project that is going to cost us even more than we initially paid for the first project. We explained to him we had water coming in from one of the same locations where we had issues before they started the first project and when the first inspector came out, he recommended putting in a new window well and a pipe to drain the water. He never mentioned installing a drain that is now being recommended by the inspector that came out. What is frustrating is that we had told them our issues and where are issues were, they guarantee their work but thats not the case. We paid for a water well and drain that didnt fix our issue and now we are expected to pay for another project that is going to cost us over double of what our first project cost. The second inspector that came out most recently said he could tell what the issue was right away and how to address it, Im not sure why the first inspector missed it and recommended unnecessarily work and now here we are still dealing with the same issue. I would like to have US waterproofing fix the issue at their cost since they misevaluated the issue the first time.