Business ProfileforGurnee Volkswagen

We stopped in at the Gurnee location to check out a dodge **** pack. And a Tesla. Our salesperson was awesome but the rest of the crew we werent a fan of. When buying a used ***** make sure the car is unlocked from the previous owner so you can put the account in your name. This was not the case. The dealer sold him a locked *****, this mean through ***** you can set up and account and supercharging can not be done. Many countless calls between the dealer and *****. Issued finally resolved after about 4 days. Then he gets a call saying he needs to come in. Finance is having issues with the loan. He needed a co-signer or more money down or ***** more a month payment. Unfortunately I did not like the finance managers attitude so I decided not to co-sign. I did not trust him. So at this point no loan on the car. My son then went to a credit union got approved but not for the full amount. We had to give the car back and take our trade in back. All this is fine. Typical business and we were ok with that. The only bad taste was dealing with the locked out Tesla account. No big deal. Next. Unfortunately not the case. We also had **** down payment owed to us. They told my son they need to look over the car make sure no damage was done and they will refund the funds. Well after 20 days countless phone calls and emails and a ******** review that I had to delete they finally gave him his deposit back. Still not over. When my son got his Chrysler 300 on his way home the check engine light came on. We thought maybe the cold caused a sensor to stick. Now thats its warmed up its still on. Well after scanning it and investigating we found a tampered wire harness. Is this how you do people. I see your response to the bad reviews to call your office. Your staff will help us. Well we did. We tried. I can pull phone logs to prove it. I had to delete a negative review to get our refund back. I wonder how many other bad reviews people took down.