Customer ReviewsforThomas P. Gohagan & Company

BEWARE!!!! We booked with them and specifically asked about their covid policy prior to booking, we were told they issue a full refund if someone can't got on a tour due to covid. After taking our FULL payment for the tour, they changed their covid policy and did not notify us of the change. One of us tested positive for Covid two days prior to the tour, and when we contacted our ******* representative, he stated he would start processing a refund. Well, that refund never came and now our attorney is involved. This company is NOT reputable, does not stand behind their own words, on their own recorded line, and their customer service department uses "Ghosting" as a means of conflict resolution. Horrible Company!!!

Please use caution if you are planning a trip with ***************************************** out of *******, ********. My husband and and I booked an alumni trip to ***** through this company for May 2020. Due to the pandemic, the trip was postponed twice, like so many other trips. No refund was given, so we rebooked the trip for May 2022, hopeful that we would be able to travel this year. Our communication with the office over the previous 6 months was lacking with no response to emails or phone calls trying to confirm the trip. Without warning, Gohagan Travel canceled our trip to ***** 11 days before departure via email. Again, no response to emails or phone calls. A refund was promised this time within **** days. Once we hit the 21 day ***** I called and emailed every day. Never once did anyone return my calls or emails. I did reach a passenger services advocate on the phone twice who tried to help, but put me off with the check is in the mail. After 7 weeks, We finally received our refund of thousands of dollars that the company held for over 2 years. I understand the travel industry was hit hard by the pandemic and subsequent lockdown. Beyond that, the communication and customer service of this particular ********************** was abysmal. I will never use their travel service again. Side note: we were able to recreate the itinerary at the last minute and we saved $3000! We had a wonderful trip to ***** on our own.