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Find a Location

Williams Roofing & Insulation, Inc. has 1 locations, listed below.

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    Business ProfileforWilliams Roofing & Insulation, Inc.

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.77/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 2/1/2011

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Williams Roofing & Insulation is a roofing contractor that installs roofs and insulation for residential and commercial customers. Services available from this company include shingled roof installation, flat roof installation, roof repairs, roof insulation, chimney repairs, skylight installation and repairs, gutter and downspout installation and repairs, and soffit.

    Products & Services

    Roofing Contractor, Shingles, Chimneys, Skylights, Gutters

    Business Details

    Location of This Business
    6044 Carol Ave, Morton Grove, IL 60053-2936
    BBB File Opened:
    1/12/2011
    Years in Business:
    15
    Business Started:
    4/9/2009
    Business Started Locally:
    4/9/2009
    Business Incorporated:
    4/9/2009
    Accredited Since:
    2/1/2011
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Ms. Michelle Rakoncay, Owner
    Contact Information

    Principal

    • Ms. Michelle Rakoncay, Owner

    Customer Contact

    • Ms. Michelle Rakoncay, Owner

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    13 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rebecca M

    1 star

    06/27/2024

    I would avoid this company at all costs. When we hired **** and his crew to replace our roof he was very professional and him and his crew were courteous and helpful throughout the job. We had to replace some underlaying wood because of water damage and he explained all of that and showed us the damage. He seemed to be genuinely helpful and we were pleased. Fast forward, less than three months later and we have a leak in the house that we never had before that was coming from where two roof lines meet. We called **** several times before he returned the call and he was immediately rude and defensive. He said send pictures, so we did and he responded he would call us back when he could come out. Waited several weeks and heard nothing. Called him again and his response was not what someone with any customer service training would be - rather than saying he would come out and look, he immediately said something else is going on, it is not the roof. He claimed picture shows missing bricks but the picture shows the exposed flashing put on with the roof. Then he said they are closed until April. When we suggested maybe we should call someone else he said You better read our contract. If anybody else goes on the roof you are out of warranty. And then if the weather gets better maybe next week I will come out there. Theres a $150 service charge (by the way the service charge is not an issue, the issue is his complete disregard for our concern - perhaps he thought he could just bully two women and be rude, defensive and dismissive). And kept making rude comments like So do yourself a favor and read the contract. We never said that we would not pay to have the issue fixed if it was not covered under the warranty - we just wanted him to look and tell us what is going on and looking at pictures is not acceptable. Fast forward again we have an issue and immediate excuses and no offer to come out. BEWARE - **************** is gone once check is cashed.

    Williams Roofing & Insulation, Inc. Response

    06/28/2024

    We take pride in our customer service and we're out there. The day after we received the call, we determined that the issue was missing bricks from the chimney which is not covered under our warranty because we did not do any chimney work. We waved our $150 service call fee and again we only warranty the work that we did and we referred them to a tuck pointer to have their issue resolved. We are very disappointe they wrote a bad review. We have over 600 five-star reviews on the ***** app as well as ****** and we take pride in our fast customer service

    Williams Roofing & Insulation, Inc. Response

    06/28/2024

    We were prepared to go out there a second time until the customer became verbally abusive and started swearing and making threats

    Williams Roofing & Insulation, Inc. Response

    06/28/2024

    We also requested the customer send her paperwork which she has not done yet to confirm exactly the work that we did and if it is covered under warranty. As soon as she sends us the paperwork we should we will respond

    Williams Roofing & Insulation, Inc. Response

    06/28/2024

    It is part of our contract that the customer must provide paperwork for any warranty issues to be taken care of

    Local BBB

    BBB of Chicago & Northern Illinois

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