Business ProfileforFTD, LLC

We have been a floral partner for 7 years. Recently FTD decided to stop sending our shop orders and instead sends them all to the local Albertsons grocery store because they can manipulate the numbers with them easier., all while continuing to charge us a monthly fee of thousands of dollars and wont let us out of a contract that we didnt know renewed magically for another 7 months. They sent an order to our company 2 days ago and we filled it and delivered it. They just sent us a message telling us that the customer is claiming non delivery and wants their money back so they would not be paying us for our services. We went to the business that we took the arrangement to and the girls last day was yesterday. We have tried to contact the recipient, who was very excited to get flowers and even said yeah I never get flowers but she will not call or text us back. Big surprise! Because she knows she is lying and just trying to get out of paying for flowers. We have told FTD the situation and they wont respond to us other than just taking our money. THIS COMPANY AND THE PEOPLE WHO RUN IT ARE THIEVES! the From you flowers company who they partner with are no better, if not worse! People like this are the reason small businesses like ours go it of business. You should not be a multi million dollar company and be allowed to just steal peoples money and get away with it! FTD AND FROM YOU FLOWERS SHOULD BE S*** DOWN for their deceitful, dishonest business practices.