Business ProfileforNational Home Rentals

I have been renting a townhome that is managed by National Home Rentals since around July/August 2023. I first moved in in June 2023, which at the time the townhome was under the management of a different company. Part of the lease agreement included paying a $35/month fee for a 'Resident's Benefit Package' which included **** filter delivery among other things. When management changed to National Home Rentals, they agreed to keep the Benefit Package.To this date (February 22nd, ****) I have received only one **** filter, which was after months of not receiving any and after about 2 different email interactions with National Home Rentals. I believe I received this first filter around October/November. To add more context, *********** has two separate locations for **** filters, both of which are different sizes. I have directly emailed National Home Rentals on 3 or 4 occasions voicing my issues, with little to no progress. My last email to them was February 1st, ****, in which they explained that they have been in contact with the distribution company responsible for the delivery of the **** filters and assured me that I should expect to receive them on a consistent basis moving forward. So far I have spent about $245 on this Resident's Benefit Package ($35/month for 7 months starting August 2023), and have a single **** filter to show for it.